Cambridge City Council Customer Access Strategy investment includes new contract for IDOX plc

IDOX plc (AIM : IDOX), the information management company specialising in the development and delivery of software products, services and people principally to the public sector, today announces the signing of a major five year contract worth £500k for an electronic document and records management system (EDRMS) contract with Cambridge City Council. This contract is one of the largest awarded to IDOX and further evidences the growing sales opportunities from the combined IDOX and CAPS Solutions businesses.

IDOX Software will be implemented across Cambridge City Council in a phased approach commencing immediately. The lead department will be Revenues and Benefits and thereafter implementations will take place in the Customer Service Centre, City Services and Housing.

Cambridge City Council will use the IDOX Software solution to reconfigure the way services are provided to its customers by making services more joined up and more effective thereby improving further its already excellent CPA rating.

This contract was won after an extensive EU open tender evaluation and referencing process.

Colin Arnold, Cambridge City Council EDRMS Project Manager said, “The Customer Access Strategy will transform the way that Cambridge City Council serves its customers. It will improve communications and integrate processes using new technologies to further improve working efficiency and Council services. We look forward to IDOX playing its part in that transformation.”

Steve Ainsworth, CEO of IDOX said, "IDOX is looking forward to working with Cambridge City Council to assist it in its Customer Access Strategy. This contract further demonstrates our ability to assist local authorities in their goals to improve their working efficiency and deliver improved communications and value for money to their local council tax payers."

- ENDS -

About IDOX plc
IDOX plc is a leading supplier of software, services and consultancy primarily to the UK public sector. The company’s three core business divisions are:

Software – supplies electronic document management and records management solutions (ERDMS). Its UNI-form software on land, people and property enables local government departments to share information through one central repository.

Managed services – offer solutions to improve operational efficiency:

• IDOX Information Services provides subscribers with material and abstracts of articles relevant to planning, regeneration and economic and social development.
• UKPlanning helps with planning and building control web-access solutions, including building online portals for citizens.
• IDOX’s Unity portfolio of services includes the delivery of an authority’s UNI-form solution to improve availability and performance. Service options include software-as-a-service, desktop applications and technical management.

Consultancy, training and recruitment – IDOX offers organisations recruitment, training and impartial consultancy on information and knowledge assets, under its TFPL brand.

Headquartered in London, IDOX currently has 280 employees and over 300 local government customers.