Predictive Dialer Solutions

Predictive-Dialer-Solutions.atspace.com offers free advice and information on predictive dialers and call center solutions.

Predictive dialers are automated systems for high frequency outbound calling that increase productivity in call centers, i.e. where most interactions with customers take place. Consequently,enterprises continue to invest in technologies that improve the customer contact and management process and optimize the call center’s performance.

Predictive dialers are available as turnkey, pre-packaged solutions, or can be custom developed using toolkits. Learn more http://predictive-dialer-solutions.atspace.com

Predictive Dialing is the most efficient way to place a large number of calls. The basis for Predictive Dialing is the incorporation of:

- A doubling (or more) of the phone lines
- A dialing algorithm that "predicts" when a Agent will become available
- A call processor that attempts, based upon the prediction, to have a call ready to deliver to the - Agent’s workstation, when the Agent is available for a new call.

Predictive dialing is changing almost as fast as traditional dialers bring screen pops to an agent's desktop. The US market, which is the leader in terms of installed systems, is in a period of transition. Predictive Dialing started off as a way to attract new customers and to sell new ideas, but that model does not fit well in today's marketplace. Instead, companies are implementing DialResults predictive dialers in innovative ways, calling airline consumers if their flights are late, alerting utility customers to power shortages, reminding drivers to get their annual checkup, and even notifying retail customers when a package will be shipped late. Does that mean that consumers can say goodbye to someone asking for "the man or woman of the house," or having someone stumble with a long last name? Probably not, but there will be a drastic change over the next five years in which dialers will migrate from being used for primarily outbound sales activity to being used for proactive outbound customer service.

For more information on predictive dialer and call center solutions please visit: http://predictive-dialer-solutions.atspace.com