iFusion Solutions Inc. to deploy Microsoft CRM for Absolute Software

Vancouver, BC: iFusion Solutions Inc., a Microsoft Certified Partner and provider of Microsoft CRM (MSCRM) announced today that Absolute Software (TSX-VEN: ABT), the leading provider of patented Computer Theft Recovery and Secure Asset Tracking solutions, has selected iFusion to deploy Microsoft CRM to its Sales and Customer Service teams.

Absolute Software chose Microsoft CRM for its low total cost of ownership – flexible .NET architecture designed for rapid deployment and efficient, affordable configuration and maintenance. Microsoft CRM’s tight and seamless integration with Outlook allows users to work online or offline and access MSCRM functionality directly from within Outlook. This provides an easy to use and common environment for Absolute Software’s employees, helping ensure full user adoption.

By utilizing Microsoft CRM, Absolute Software can improve sales success and offer exceptional customer service by empowering employees with an accurate and complete view of their customer information. To provide exceptional service to their customers, Absolute Software’s service representatives can track customer requests, manage support issues from initial contact through to successful resolution, and provide superior and prompt service to ensure customer satisfaction. Absolute Software’s sales teams can shorten sales cycles and help improve sales success by leveraging easy to use forecasting tools and having accurate data at their finger tips.

“Microsoft CRM’s easy to use access via Outlook or the Web and familiar user interface will ensure high adoption rates among our local and remote sales staff. In addition, the tight integration to Outlook for sales and service components provides a complete 360 degree view of our customers, allowing us to make more informed business decisions and to provide consistent, effective service”, said Risa Zaleski, Director of Operations for Absolute Software. “iFusion truly understands our business and we are pleased to have them as a strategic partner, leveraging their CRM expertise to ensure the success of this project.”

“In addition to the multiple benefits for Absolute Software’s sales and customer service teams, the flexibility of Microsoft CRM positions Absolute Software to help maintain their competitive advantage in the demanding high-tech sector and we are very pleased to be a key partner with them on this important initiative”, said Joe Horvath, Director of Sales, iFusion Solutions.



About iFusion Solutions:
(www.ifusioncrm.com)
iFusion Solutions Inc., a privately held company based in Vancouver, Canada, provides comprehensive Customer Relationship Management strategy, technology and solutions specifically designed for the growing demands of mid-market businesses in Canada and the US. iFusion combines a proven Implementation Methodology with a holistic approach that includes your organization’s Strategy, People, Process and Technology. iFusion's team brings over 25 years of combined CRM experience to your project with a dedicated focus on Microsoft CRM and fully certified consultants.

About Absolute Software:
(www.absolute.com)
Absolute® Software (TSX VEN: ABT) is the leader in PC Theft Recovery and Secure Asset Tracking™ with more than 325,000 subscriptions under management. The company’s uniquely patented Computrace® technology is optimized for remote and mobile users. Absolute Software provides organizations the ability to track their computing assets, deter computer loss, reduce incurred liability costs and increase productivity. Absolute Software has a history of delivering first-to-market technology innovations along with a recovery guarantee making it one of the most reliable asset tracking and recovery solutions in the market today.