Crystal Rain Pool and Spa Announces Unique Customer Service Features

SAN DIEGO, CA. — September 26, 2007 — Homeowners and property managers understand the importance of expert pool and spa maintenance, but finding a reliable company with a professional pool service staff can be a challenge. Crystal Rain Pool and Spa has designed a way to keep customers happy and coming back for more.

Crystal Rain Pool and Spa (www.crystalrainpools.com) is an employee-owned company, so when a client calls, he or she is guaranteed that an owner of the company will show up at their door to assist with the problem at the hand.

"What makes us unique," Joshua E. Lenahan, founder of Crystal Rain Pool and Spa, said, "is that we do not hire hourly technicians to service our clients' needs. All employees are also owners, so clients are provided with professional pool service every time."

The owners at Crystal Rain Pool and Spa treat every pool as if it were their own. If their clients are not happy, they're not happy.

Currently, the Carlsbad, CA-based company has five owners who are trained in all aspects of professional pool and spa service, maintenance, repair and renovation. Company owners regularly participate in educational seminars designed to keep them on the cutting-edge of the latest technologies and products emerging in the pool and spa industry.

In addition to exceptional customer service and professional pool service, Crystal Rain Pool and Spa also offers their clients added conveniences, free of charge, that include: online bill payment, real-time service records and regular knowledge updates that include brochures, manuals and other pertinent information.

"Communication is a large part of our business," Lenahan explained. "Questions from clients are e-mailed throughout the day and we pride ourselves on quick response times. It's important to remain technologically competitive while keeping the focus on the client at all times."

Company owners will educate pool and spa owners on maintenance techniques. Contrary to what many local pool stores may communicate to their clients, a pool can be maintained without the need of costly, chemical alternatives. They can also discuss the differences between products and equipment to help minimize cost and maximize energy efficiency.

Crystal Rain Pool and Spa focuses on residential and commercial accounts in the Northern San Diego County Region. The company consistently offers promotional web specials such as a free water analysis, or acid-wash specials. For more information, visit: www.crystalrainpools.com.