Centric Health Resources to utilise Cobent system for staff training and service delivery development

Centric Health Resources – a leading US specialty pharmacy provider to individuals with rare, long-term disorders – is deploying the Cobent Learning Compliance Suite (LCS) for staff training to improve the quality of the service it provides. Although not regulated by the FDA (Food and Drug Administration), Centric Health Resources will utilise the rigorous compliance capability of LCS to ensure that the organisation meets all FDA standards for services to patients.

Doug Carlson, quality manager for Centric Health Resources, said: “We think the Cobent LCS will help us improve our patient-centered health management approach to our business. If our staff are trained to be the best and we continually monitor and measure their capabilities, then we can deliver an even better service to those patients.”

Centric Health Resources will use LCS to develop courses unique to the organisation’s services and to manage the type and level of training its staff receives. LCS will also enable Centric Health Resources to audit individual and corporate training so the organisation can demonstrate the high quality levels of its operation and service.

Utilised initially by Centric’s 68 internal staff members, there are also plans to make the system available to Centric Health Resources’ patients and partners, such as nurses and suppliers, helping ensure that they can deliver high quality services and treatments for patients.

Howard Sears, Cobent’s CEO, said: “Organisations like Centric Health Resources - which are a lifeline to many people - need to be able to prove that they have delivered training and information in the appropriate manner to the right people at the right time so that they can increase reputation and quality of service. The Cobent LCS is backed by over 10 years experience in understanding compliance requirements and it is the ideal solution for developing and deploying training in regulated industries.”

The Cobent Learning Compliance suite (LCS) is a powerful set of modules designed to make enterprise wide learning easier to manage and control.

LCS is browser-based application that provides fully functional learning, content and training management, offering organisations the necessary tools to quickly and cost-effectively create, distribute and track training activities online and offline. LCS consists of advanced tools that have been built in line with global compliance standards and in consultation with training managers, compliance managers and other business professionals who deliver and manage training daily.

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Notes for editors
Centric Health Resources
Centric Health Resources, of Missouri, US, is a nationwide organisation serving the specialised needs of individuals with certain rare and chronic genetic disorders, along with their families, specialist physicians and healthcare payers. As a specialty pharmacy employing patient centred health management services, Centric Health Resources works with patient advocacy organisations, pharmaceutical companies, biotech firms and managed care organisations to deliver prescribed therapies and specialised health services. The company’s comprehensive approach reduces health care spending and improves the quality of life for patients and their families.

Cobent (http://www.cobent.com)
Based in Oxfordshire, UK, Cobent provides solutions for e-learning, training and compliance-lead process management across the entire range of international blue-chip companies, fast-growth start-ups, and public sector organisations. Cobent enables its customers to achieve regulatory compliance and learning management across the entire organisation, empowering them to manage compliance governance quickly and cost-effectively. Creating reports that are compliance-ready at the outset, Cobent delivers the market’s most reliable, flexible, and compliant solution for distributing organisation-wide learning management via the web. Cobent works with organisations in the life sciences, government, financial services, education, retail and call centre sectors.

Further information from:
Howard Sears, Cobent Group, +44 (0) 845 456 0630; hsears@cobent.com
Bob Little, Bob Little Press & PR, +44 (0)1727 860405/ + 44 (0) 7850 508201