EmaxConsulting launches the Trusted Resource Network at the Call Centre Expo 2007

Emax, a specialist organisation which sells and supports leading edge solutions and services that help achieve improved efficiency and competitive advantage to clients around the world, has established a new focus in the Consulting Division. Alan Moore has been appointed as the new Head of Consulting from T-Mobile where he was responsible for European Customer Services.

At Call Centre Expo 2007 Alan will be presenting at the High Performance Culture workshops with representatives from Barclays Business Banking and Sage the overall winners in 2005 and 2006. The workshop will focus on sharing how the best award winning businesses are transforming customer service by focusing on employee engagement. Following an extensive analysis and investigation into 6 award winning organisations, the key elements of success have been identified.

To support organisations delivery of high performance cultures and drive change, EmaxConsulting have developed a range of consulting leadership and team leader development workshops to impact each of the key areas which drive employee engagement and performance. The employee journey workshop pack will be given to each attendee at the show to start them on the path to change.

To support the ever changing market, Emax has responded to the demand for specialist resources to work within the client organisation as a team member and have launched the ‘Trusted Resource Network’, comprising known and proven specialists who can work alone or within client teams to deliver projects and change.

The Trusted Resource Network (TRN) has been developed and expanded over the last year. The TRN experience pool covers a wide range of strategic, operational and technical areas and our specialists are ready to support clients delivering their projects. With over 300 specialists registered, approved and certified in the TRN team Emax is able to support customers across Europe with individuals that can help them deliver their goals.

Alan and the Emax team will be available at the Consulting Clinic at the Call Centre Expo show on the 26th and 27th September at the NEC, Birmingham. If you are interested in joining the team come along and discuss your skills and experience and if you would like to use our specialists please come along and meet the team.

Martin Meikle-Small, CEO of Emax, added:
“We have worked with Alan as a client at T-Mobile across Europe on strategic change and project alignment to achieve the customer and employee benefits. It gives me great pleasure to welcome Alan to our team to lead the Consulting Division. Alan adds to our team who are able to operate and deliver on high level strategic, technical and operational levels to help our customers succeed. Our trusted resources network of 300 specialists’ are helping our customers and partner companies deliver their projects. We’re delighted to welcome Alan onboard as part of the team as he brings a wealth of first-hand experience in the Customer Management sector.”

Moore joins from the T-Mobile Group where he worked for six years across the company’s Customer Service operations within the UK and Europe. During which time he established several major advances in operational performance and worked with the JD Power award winning US operation. Prior to this Moore held positions at The Alliance and Leicester, Egg and Arthur Anderson.

Commenting on his appointment, Moore said:
“Having worked in contact centre operations in both executive leadership and organisation transformation consulting roles, I strongly believe that the unique approach that we have developed to drive high performing cultures will be seen as revolution and is will cover a gap that is evident in the current contact centre market”.

For more information regarding Emax or EmaxConsulting, visit http://www.emax-group.com or call +44 (0) 191 411 1526.

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About Emax:

With a heritage of working with many of the world’s best performing companies to help achieve improved efficiency and competitive advantage, Emax is a specialist organisation which sells and supports world class solutions and services in the contact centre, security, loyalty and outsourcing markets. Emax is positioned in these selected markets through its success in delivering solutions across public and private organisations through four divisions:

EmaxConsulting: Contact Centre Operational improvements (process & technology), Strategy, Design, Outsourcing, Cultural performance and a trusted resource network for interim positions
EmaxTechnology: Award winning product development, implementation and support including Microsoft CRM and CCF, Workforce Management, Knowledge Management, Security Encryption
EmaxLoyalty: Customer insight, programme Design and Development, Service differentiation, CRM and Card Loyalty Programme Implementation and Management, Reward supply chain, Hosting
EmaxOutsourcing: Customer Service, Technical Support, Telemarketing, Sales and Hosting

Emax has offices across the UK and in the Middle East. For more information, visit http://www.emax-group.com.