DCI comes on top with customer satisfaction

DCI has come on top of Indian IT companies in delivering customer satisfaction, once again. This quarter, its achievements in customer satisfaction was certified by the ISO.

The primary concern of any business is achieving customer satisfaction, which is possible only through quality customer service. DCI’s well-defined policy on customer service has enabled it to achieve 100% customer satisfaction.

Top professionals are employed to carry out services to ensure that every need of the customer is taken care. Team members strive to achieve customer delight by interacting with the customer, understanding their requirements and goals. Since customers are given the attention they require, they get a feeling that they are working with a team that is just an extension of their own office. DCI has put in place a through customer service process. Follow-up is carried out on services rendered and customer feedback is implemented to get required results.

Performance measures are used to evaluate team performance at the end of every project. This enables team managers to judge their performance and do what’s required to enhance it in forthcoming projects. All projects undertaken are completed on time and within set budget limits. DCI offers very reasonable rates on all services.

DCI delivers a multitude of outsourcing services ranging from software development, web development, search engine marketing, content development, and much more. Customer care is offered on a 24x 7 basis. This rapidly growing software company has successfully catered to clients, located across the globe.

Information pertaining to the DCI’s services is available at www.dotcominfoway.com. This new site is W3C XHTML and CSS validated. Its professional design, easily navigability and mostly importantly customer friendly style enable visitors to get details on required on web-related services.