Retail Eyes Breaks Into UK Top 40 Research Agencies

MILTON KEYNES – September 2007 – Milton Keynes based Retail Eyes has broken into the Top 40 research agencies in the UK for the first time with a ranking of 32 in the Market Research Agency League Table 2007 controlled and published by the influential Marketing magazine on 6 September 2007.

Retail Eyes was also classified by Marketing magazine as the UK’s fastest growing customer service evaluation business for a second, successive year, and the fourth fastest growing of all market research companies in the nation. The company also seems set to climb further in next year’s league table with over £1,000,000 worth of new business secured in the first quarter of 2007 alone.

The industry's turnover grew just 2.4% in 2006 but Retail Eyes has achieved growth of 81% in 2006 and in what is becoming an increasingly competitive marketplace. The business continues to grow in 2007– and having already secured over £1,000,000 worth of new business in the first quarter alone, the company is set to climb even higher in next year’s league table.

“At Retail Eyes we have never been happy to merely maintain the status quo and do what other research agencies do. For us, it is all about helping our clients see the broader view of the customer relationship and look at what lies beyond customer satisfaction.” commented Tim Ogle, Chief Executive at Retail Eyes. “While more companies than ever before now share that thinking, our acceleration up the table this year is again entirely due to the experience, passion and commitment of the team in Milton Keynes.”

Founded in 2003, the company now employs over 60 staff at its offices in Wicken, Milton Keynes and lists over 50 of the country’s best regarded retailers and service providers amongst its clients.

Retail Eyes utilises its own proprietary leading-edge technology to provide clients easy access to detailed information and insight about their customer service. This covers everything from a companywide perspective down to details about service in individual locations. All this information can be found at the a click of a button, in virtually any format desired, online, 24 hours a day, 365 days a year, giving businesses a better understanding of what they and those on the front line can do to improve their customer’s experiences.

The market research league tables are a ranking of the major agencies active in this sector in the UK, prepared annually by Marketing. They include annual turnover for the past two financial years and percentage increase in year-on-year turnover, in addition to information on staff, international work, and practice areas.

About Retail Eyes

Retail Eyes is the UK’s fastest growing customer service evaluation business and employs over 60 staff from its UK offices in Milton Keynes. Retail Eyes deploys world beating technology and an innovative approach to deliver customer service evaluation and business development programmes to clients in a variety of sectors. Clients include Virgin, O2 (UK), Choice Hotels, Spirit Group, Charles Wells, Red Bull, William Hill, WH Smith, SUBWAY™, Alliance Pharmacy and HMV. For more information, visit www.retaileyes.co.uk.

About Marketing Magazine

Established in 1931 and now boasting a weekly circulation of over 43,000, Marketing Magazine is published by Haymarket Media Group. This award-winning magazine provides news, intelligence and thought-provoking analysis to its readers who include marketing directors, managers and executives of Britain’s blue-chip companies. For more information, visit www.haymarket.com.

Press Contacts:
Dan Brown or Chris Klopper
Mulberry PR
0207 928 7676
dbrown@mulberrymc.com or
cklopper@mulberrymc.com