Miva Merchant Completes Tech Support Transition

Miva Merchant has brought its technical support department back to be staffed and managed in-house at its San Diego office. The current support hours are 7AM-3 PM Pacific Time.

The new support team is being led by former Miva support engineer Wayne Smith, who, as the new support manager is building the team with only the most competent and customer-friendly support reps in the industry.

Comments Wayne, "My single objective here at Miva Merchant is giving our customers the kind of product support we'd like to receive if we were on the other end of the call. It's apparently working, too, judging from the comments we're getting–everything from 'Hey, GREAT to have you guys back!' to 'What a relief not to have the frustration of apparently knowing MORE than the customer support rep I called for help' . We’re also gratified that within 30 days of acquisition we've successfully migrated support back to San Diego and have been able to rehire a number of our key former support reps."