NEW VERSION OF SOFTWARE MAKES CLAIMS HANDLING QUICKER

Aquarium Software is launching AquariumClaims 2.0, the latest update to its original process management tool for the claims handling sector. AquariumClaims is a state-of-the-art business process management solution specially designed for fast growth claims companies. The new version will add more elements to make the claims handling process even simpler and easier to use.

Version 2.0 will enable more effective case management. Claims handlers will be able to create ad-hoc tasks and add them to a task list in AquariumClaims. A diary feature will ensure the tasks are scheduled and followed up in a timely manner. To make claims handling even easier, the software has been integrated with Microsoft Outlook so that tasks and meetings can be synchronised with Outlook calendars. Users will be able to assign tasks to other team members, while system administrators can view individual tasks and reassign them as required.

To improve direct communication with the customer, the SMS alert function has been added. For an additional cost per SMS, claims handlers will be able to create events that send pre-defined text messages to clients. Users will also be able to send emails directly from AquariumClaims, upload documents and attach files, upload emails and documents to Aquarium from Outlook for future reference, and embed tags to emails originating from Aquarium to automate upload to the correct lead or case.

Another very useful feature permits fields to be mandated to specific events, enforcing process control by stopping claims handlers ‘short cutting’ the steps in the process. Linked to this, data entered by the user can be validated against pre-determined formats so that the information stored on the system is consistently accurate and in the correct format.

“AquariumClaims clearly delivers and has major market potential with claims companies. The new easy-to-use features in Version 2.0 will make it an even better product, delivering greater simplicity and reliability to the claims handling process. I am confident that the new product will be well received by the industry,” said Aquarium’s product marketing director, Mark Colonnese.

Version 2.0 is scheduled for release on 31 August. AquariumClaims is designed to be quick to set up and is available at a comparatively lower cost. It uses the latest web-based technology giving users a powerful solution at a cost that traditional software providers cannot match.

Aquarium has set up a “60 second” online test which allows claims companies to compare their current processes with state-of-the-art claims processing using AquariumClaims. The test is free and confidential, and the results are emailed back immediately to the user. Interested claims managers can take the AquariumClaims online test at www.aquariumclaims.com.

For further information contact Aquarium Software, free of charge, on 0800 781 7570 or visit www.aquariumclaims.com

ENDS

Notes to editors
Traditional software is installed locally on the user’s own server, so requires the user’s IT staff to install and update the software. By using a Software as a Service (SaaS) model, Aquarium does away with this, taking care of installation, maintenance and upgrading of the software as well as secure data storage. The company has also revised its pricing model so, instead of the traditional upfront license costs, ongoing maintenance charges and heavy consultancy set-up fees, Aquarium can offer users faster start-up and much more flexible pay-as-you-go pricing, if they want.

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