New myCRMexchange.com Web Site Allows Contact Center Professionals to Network with Peers Anywhere, Anytime

Montvale, NJ, August 9, 2007 — Contact center professionals now have a new, immediate, and highly effective way to share proven operational strategies and innovative management approaches with peers throughout the world. MyCRMexchange.com — the latest innovation from CRMXchange, the premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center and marketing issues — is a members-only Web site that allows professionals within the Contact Center/CRM community to network with other contact center professionals — anywhere, anytime.

“Knowledge is global, and members of myCRMexchange.com have access to the best ideas from leading contact center professionals,” said Sheri Greenhaus, managing partner. “When you need to make fast, critical decisions about your contact center operations, you can get invaluable peer feedback from those who have faced, and successfully dealt with similar issues.”

The myCRMexchange.com networking Web site is divided into subject groups and geographic regions. These groups cover all major areas of interest including customer satisfaction measurement, hiring and training, legal issues, outsourcing, quality assurance, and performance management. Regions covered are Asia, Australia, Europe, Middle East, Mexico, New Zealand, and South America,

Through the extensive use of blogs, myCRMexchange.com creates a series of open forums for the exchange of key issues and ideas shaping today’s contact center. Each subject group has its own blog, managed by a recognized industry analyst/consultant, who will post opinions and respond to inquiries. Additionally, myCRMexchange.com members can access a general community blog, and create their own individual blogs allowing even greater outreach into the world of CRM.

Group moderators include industry thought leaders Vicki Herrell, executive director, SWPP, who oversees the Workforce Management group; Peter Kenyon, CEO, Geomant, who moderates the Unified Communications/Unified Contact Centers group; Donna Fluss, president, DMG Consulting, who oversees the Speech Self-Service group; David Spindel, senior consultant, Strativity Group, who moderates the Monitoring group; and Jonathan London, president, Improved Performance Group, who moderates the Sales and Marketing group.

“Becoming a member couldn’t be easier,” said Larry Matte, managing partner. “Simply visit myCRMexchange.com, select primary and secondary group preferences, and create a personal profile. Privacy options allow members to control the information available about themselves. Members can post information to be shared, including resume, job positions they are looking to fill, calendar events and news items, photos, and much more!

MyCRMexchange.com, is free and only open to registered members. Once registered, members can begin to enjoy the benefits of staying connected to colleagues around the world who share their professional and personal interests.