Genius appoints RT Outsourcing as the National Service Partner in India

New Delhi (India): Taiwan based Genius, one of the leading IT and Consumer Electronics brands across the globe, today, settled down the issue of service support by announcing the appointment of RT Outsourcing as its service partner for India, effective from 1st of August,2007.

Genius has taken a major step by outsourcing the service support activities to RT Outsourcing. RT now on board will truly complement the distributors’ work for an aggressive penetration of Genius products in the country.

RT Outsourcing has evolved as a professional end-to-end warranty service partner for some of the leading multinational and Fortune 500 companies. The company has presence across more than 100 locations in India. With 1500+ people, it is an ISO-9001 company with its head office in Okhla, New Delhi. The company has a state-of-the-art Call Center and Technical Support Center in New Delhi (India), provides 24X7 customer service solutions for technical support and customer care services.

But for time being RT will provide services to Genius in five locations including Delhi, Mumbai, Chennai, Kolkata and Bangalore but in a phased manner there will be a growth in service locations. Apart from these five locations, Genius Distributors will continue to provide the service support to the channel as they have been doing in the past.

RT will provide support to the entire range of Genius products including, Digicams, Handicams, Webcams, Mice, Keyboards, Headseats, Speaker Systems, home theatres, MP3 players, Tablets, Gaming Products etc. effectively and timely.

With this engagement, the dealers will have a happy time as they will now be more focussed on their business and can sell Genius products with more confidence. And customers will have also a happy time as they can buy the Genius brand without any thought of the aftermath of the deal.

Only thing the customers will have do is to send their products to the service centre through courier or by hand and within two to four working days they can get back their products. For any clarification, the dealers can contact their respective Distributors or e-mail to sales_india@geniusnet.com.tw.

The end customers can also contact directly by providing proof of purchase but they should take proper care while sending the product through courier.

Mr. Sandeep Ramani, Country Manager, KYE Systems (India) Corp. said, “With RT Outsourcing on board, we can provide support to the customers in a better manner. RT has presence all across the country and this will help us in enhancing the customers’ experience of using Genius products."

He adds, “With the distribution and service support strategy in place, I expect Genius in India will have a rocking time ahead.”

Mr. Shammi Moza, Managing Director of RT Outsourcing Services Ltd, said, “Genius is a global brand and it gives us immense pleasure to get associated with this brand. It actually enhances our brand name and manifests our capability in the services arena.”

Rajeev Sood, Director, Transtek Infoways Pvt. Ltd, says: “Whenever a company opens a warranty centre in India it give a positive signal that they are confident of their product and are here to give support to the end users and the resellers of their products. It has been generally seen that Genius has very low rejection on its products. We are very happy on Genius opening the warranty centre as it will give a positive signal and I am sure will increase the confidence in the market. At present its 5 centres and I am sure they will increase this to cover many more cities where their products are sold.”

Abhishek Kejriwal, MD, Tirupati Enterprises, says: “The appointment of RT Outsourcing as the third party service centre will really generate more confidence among the channel partners. We were expecting this thing earlier, but finally it has happened and I am very happy about this. Right now, there will be five locations that service will be provided from RT and fortunately, we have offices in those five locations.”

About Genius: Genius is the brand name of KYE Systems, a US$ 353 million Taiwan, Taipei based company. In 1985, KYE launched the brand Genius, which stands for technology and trust. Headquartered in Taiwan Taipei, KYE has three manufacturing units at Dongguan, China and the fourth plant is under construction, which emphasizes in the manufacturing of products with excellent Industrial & Mechanical design, Environmental Protection Application & Lead-Free Technology Selection, and with a light, slim, short and small look. KYE has been awarded with ISO 9001 Quality systems certification in 1994 and ISO 14001 in 1996. It has been traded in Taiwan Stock exchange since 1997. KYE has received many an accolades from various quarters i.e. National Golden Award of Excellence, Good Design Award in Japan etc.

About RT Outsourcing Services Ltd.: RT Outsourcing Services Ltd., founded in 1995 with a strength of only five people, has today grown to be a 1500+ people strong, ISO-9001 accredited company with its head office in Okhla, New Delhi. RT Outsourcing has more than 100 locations spread across India providing technical support in IT and Telecom Sector.

The company, with a state-of-the-art Call Center and Technical Support Center in New Delhi (India), provides 24X7 customer service solutions for technical support and customer care services. RT offers end-to-end customer support services to some of the leading multinational and Fortune 500 companies. Today RT is India’s leading provider of Technical Support and Reverse Logistics Services.