Author Terry Mayfield interviewed at TheBookInsider.com

Author Terry Mayfield was recently interviewed at TheBookInsider.com about his book "The Customer Connection."

Terry L. Mayfield failed in sales for two years, then shot to the top, eliminating competition. He was a straight-commission salesperson for 23 years. Repeat customers were essential to survival, which called for a focus on relationships, customer service and partnerships. For 12 years he was also a training manager and VP of Sales where he developed the Selling Through Service and Create the Perfect Customer programs.

Terry presents custom keynotes, workshops and seminars using real-life examples with extensive research in the fields of sales, customer service and personal performance. Rich with specific how-to’s, Terry’s programs are results-oriented and highly motivational.

He is the author of "The Customer Connection" and "How to Control Your Destiny" and several audio programs.

Visit Terry Mayfield at http://www.mayfieldtraining.com


THEBOOKINSIDER.COM: Mayfield Training & Development was founded in 1993. What is the mission of your company and what services do you provide?

TERRY MAYFIELD: Our mission is to help people reach their potential in business and in life. Our services are speaking, training, and articles on how to reach peak performance in sales, management and personal success. We provide training materials, assessments, books, and audio programs.



THEBOOKINSIDER.COM: Who and/or what have been your biggest influences with regard to your career & your writing and why?

TERRY MAYFIELD: My greatest influencers have been Earl Nightingale through his audio programs, especially his "The Strangest Secret in the World," Brian Tracy as a personal mentor and through his books, audio programs and seminars, and my grandmother who taught me that anything is possible if you just keep at it.



THEBOOKINSIDER.COM: Please tell us about you book, "The Customer Connection: A Business Novel that Reveals the Link to Profit and Success."

TERRY MAYFIELD: It is based on the premise that if a company lost every customer it ever had and never got a new customer again, then no one at that company would have a job. Every employee needs to understand how they contribute to each other and ultimately to the purpose of the company, which is to serve a customer. Each person is part of the connection to the customer. The book is about how a once successful company rediscovers the importance of serving its customers, and how everyone in the company is responsible for serving customers.

The entire interview with author Terry Mayfield may be read at http://www.thebookinsider.com/Interviews/TMayfield.htm.

Terry presents customized programs to corporations and associations on the topics of Customer Service, Sales & Marketing and Personal Success. He is the author of the books "How to Control Your Destiny" and "The Customer Connection." He has also created the training seminars and audio programs "Selling Through Service" and "How to Create the Perfect Customer." http://www.mayfieldtraining.com