Xceed, the Outsourcing Service Provider of the year for two consecutive years

In a spectacular awards function organized by Insights Organization at the Crowne Plaza Hotel in Dubai on June 18th 2007, Xceed, one of the largest contact centers and BPO service providers in the region, was announced the winner of the “Outsourcing Service Provider of the Year Award” (OSP) for the second consecutive year. Insights, the call center dedicated service body for over 11 years in the Middle East, presents this award to crown companies with great performances that have demonstrated their ability to leverage both human and technical resources to maximize customer satisfaction and company’s return on investment.

This year, the award witnessed a significant increase in the number of participants whereby the number of entries doubled and companies hovered from all over the region and in virtually every industry. Final judging was carried out by a board of distinguished judges and advisors that feature many of the leading figures in regional contact center industry. Xceed was selected as the Outsourcing Service Provider of the year after a rigorous judging process as the competition level was very refined, leading to a remarkable shortlist of 11 companies that included INVITA, Bupa Middle East and Infoline.

By winning this award for the second consecutive year, Xceed takes solid steps towards achieving its vision in becoming the premier business process outsourcing service provider. In essence Xceed’s repeated cases of elevated customer satisfaction levels exemplify the value added relationship that Xceed is maintaining and developing with its clients across the globe. For the past 3 years Xceed’s clients satisfaction levels have exceeded the top two boxes of 85% as identified by COPC standards the Call Center key auditing body worldwide. In this respect Mr. Refky Xceed’s Vice President for Strategy and Business Development added “We are very proud to win this award for the second year in a row. It affirms our continuous efforts to exceed clients and end users expectations with our service, quality and value proposition. We are looking forward for the years to come.”


Since its inception in 2001, Xceed obtained a large amount of exposure globally, and has become recognized for the outstanding customer service and performance it provides its clients. Xceed proved, in a short period of 5 years, to be a key player in the global market operating with client base in the US, Canada, Europe and the Middle East. In this respect, Mr. Alaa El Shafei, Xceed Operations Vise President, noted ““This second time achievement increases our obligations towards the Middle Eastern business community.”

About Xceed:
Xceed is one of the largest and most sophisticated contact centers in the Southern Mediterranean region with a capacity of 1,600 seats. Xceed provides business process outsourcing services to commercial and government clients, including a number of offshore Fortune Global 500 companies around the world like Microsoft, Oracle, General Motors, and many more. It currently manages programs for clients covering four (4) different continents in eight (8) different languages. Xceed is the first and only COPC-2000® CSP Standard certified contact centre in Africa, Middle East, and Southern Europe.

For more information, please contact:
• About Xceed Contact Center: www.xceedcc.com
• Heba Shabanna , Marketing Communication Specialist
+2 02 776 3016 or +2 010 544 2344
Heba.shabanna@xceedcc.com