Coldwell Banker Howard Perry And Walston Named Number Five Company in North America For Exceptional Customer Service

RALEIGH, N.C. – David Jones, COO of Coldwell Banker Howard Perry and Walston, has announced that the firm was awarded with a fifth place Quality Excellence Award by Quality Service Certification, Inc., which recognizes the top 10 companies in North American that provide the highest level of service quality and customer satisfaction in the real estate industry. The inaugural presentation of the award of excellence is based upon detailed service quality results and customer satisfaction feedback from Jan. 1 – Dec. 31 2006. To be eligible, a company must have had the majority of its real estate professionals complete a program of service delivery training and earn the Quality Service Certification (QSC) designation, offer a written service guarantee to every seller and buyer and participate in the Quality Service Assessment Survey following every closed transaction.

Related Links:
http://hpw.com

News Facts:
· David Jones, COO of Coldwell Banker Howard Perry and Walston, has announced that the firm was awarded with a fifth place Quality Excellence Award by Quality Service Certification, Inc., which recognizes the top 10 companies in North American that provide the highest level of service quality and customer satisfaction in the real estate industry.
· The inaugural presentation of the award of excellence is based upon detailed service quality results and customer satisfaction feedback from Jan. 1 – Dec. 31 2006.
· To be eligible a company must have had the majority of its real estate professionals complete a program of service delivery training and earn the QSC designation, offer a written service guarantee to every seller and buyer and participate in the Quality Service Assessment Survey following every closed transaction.

Quotes:
"Our partnership with QSC has been extremely valuable by enabling us to measure and improve upon our customer service more than ever before," said David Jones, COO of Coldwell Banker Howard Perry and Walston. "It is important to sell a lot of homes, but equally important that our clients benefit from the most positive real estate experience every time.”

About Coldwell Banker Howard Perry And Walston:
Howard Perry, an established builder, and Don Walston, a real estate entrepreneur, formed Coldwell Banker Howard Perry and Walston in 1972. Today the company has over 700 real estate professionals, 13 sales offices, the area’s premier new homes division, a mortgage company, insurance services division, title company, an award winning relocation division, a growing Concierge home services division, the area’s number one real estate school, and the state’s number one real estate Web site. The company has become the largest full-service residential real estate company in the Triangle and one of the leading realty firms in the nation, with more than 11,000 transactions a year and almost $3 billion in sales. In 2006, Coldwell Banker Howard Perry and Walston was recognized among the 50 fastest growing private companies in the Triangle by the Triangle Business Journal. For more information about Coldwell Banker Howard Perry and Walston visit their Web site at http://www.hpw.com.

Keywords:
Coldwell Banker Howard Perry and Walston, Triangle Real Estate, North Carolina Real Estate,
Customer Service

Patty Briguglio
MMI Associates, Inc.
919-233-6600
patty@mmimarketing.com

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