Free edition of SupportCenter - AJAX based helpdesk software

SupportCenter – a new helpdesk software with modern philosophy – now also in free edition. By implementing SupportCenter helpdesk, businesses can not only improve customer service, but also equip support staff with fast and intuitive application that reaps the benefits of latest Web2.0 and usability approaches.

Viktor Zeman, CTO and SupportCenter project manager explains what makes SupportCenter different than other products on the market: "As an internet software vendor, we handle hundreds of support requests daily. Surprisingly, many expensive helpdesk software solutions failed to meet our expectations. Ajax, Web 2.0 and Usability can make labour-intensive tasks such as online customer support much more effective and convenient. We did our best to take advantage of all these approaches and created a fast, user-friendly helpdesk software. With free version we intend to extend our user base and deliver even more innovative features based on feedback we receive"

Free version has full functionality but limits number of agents and email accounts to 1. SupportCenter is an ideal solution for small and mid-size businesses wanting to:

- Increase loyalty of customers by providing them with superior service
- Collaboratively address customer requests using web-based application or own e-mail client
- Manage support staff easily and track their performance using real-time reports
- Keep track of all customer / company interactions

SupportCenter is available as hosted or installed application. It is truly multilingual solution that currently supports English, French, German, Norwegian, Portuguese, Slovak and Spanish languages.

For more information please visit:
http://www.qualityunit.com/supportcenter/