TWB Paper Highlights Returns on Investment (ROI) Determinants that Drive Outsourcing in Technical Documentation

The Writers Block (TWB) India’s leading provider of technical documentation outsourcing and training services releases a white paper on ROI in Technical Documentation Outsourcing. Outsourcing of technical documentation has proven to be an investment that has high potential returns. However to en-cash this potential every outsourcer needs to understand what he stands to gain eventually before implementing the strategy of outsourcing.

The paper enumerates the factors to consider while determining whether to
This white paper draws attention to the implementation of Returns on Investment (ROI) concept in technical documentation outsourcing, lists the subsequent returns and also highlights some of the factors that drive outsourcing technical documentation

outsource a technical document i.e. the ‘make or buy’ decision. The paper says that the strategist in the business needs to understand the role of a good user document in converting a buyer into a repeat customer. He needs to take the economics of his organization into consideration and the expected benefits, while analyzing whether to outsource the documentation. The benefits are classified into direct and indirect cost reduction to the organization and the increase in revenues.

The white paper discusses the necessity of technical documentation in today’s high-tech world and points out why an organization should outsource technical documentation. It lists the key questions an organization should ask itself, mainly based on costs and expected returns involved, before deciding to outsource. It explains that although it is difficult to quantify the benefits of outsourcing, it is possible to provide guidelines about the investments and advantages an organization can get by outsourcing technical documentation.

The paper then discusses what constitutes direct benefits of outsourcing like reduced product development costs, saving on investment of resources and single point of document management and also the indirect benefits such as cutback on paying remuneration, meeting quality standards and an unbiased perspective among others. The paper goes on to explain how good documentation can help reduce the cost to a company. It gives examples based on reduction in post-sale costs, reduction in expensive corrections, creation of loyal customers instead of one-time buyers. The white paper concludes by listing the various reasons due to which a technical document can be outsourced. This provides a guideline to companies looking to outsource but not sure about what kind of documents can be outsourced.

The white paper on ROI in Technical Documentation Outsourcing will help businesses in making the ‘make or buy’ decision with reference to technical documents. This will help them maximize returns as the role of good documentation in retaining customers has already been established.

Please visit the TWB website www.twb.in for a copy of the white paper.

About TWB:
TWB is India's leading Technical Documentation service provider. Founded in 2005 with the objective of providing world-class technical documentation outsourcing and training services to suit the demands of global technology companies, today the company provides technical documentation outsourcing services to over 35 organizations including Accenture, Samsung, MindTree, Siemens, AOL, Titan, Intel, Wipro, CGN, BearingPoint, US Technologies and others. TWB executes Offshore Documentation deliveries from its Bangalore facilities and Onsite at customer locations. Over 150 companies including Lucent Technologies, SAP Labs, Wipro, Infosys, Intel among others hire technical writers from the TWB Associate and TWB Fundamental Certification programs. More information on TWB is available on www.twb.in

Contact:
Lillian D’Costa
+91.80.41256367
+91.9901997021
lilian.dcosta@twb.in


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