IDS Launches Fortune Care

Bangalore, May 2007: IDS Softwares Pvt. Ltd., (IDS), India’s leading provider of hospitality software solutions, today launched Fortune Care, a solution that is expected to fast forward and enable Indian hospitality sector’s attempts to provide superior service to its customers efficiently. This highly sophisticated solution allows guests to call a single number from whereon the Fortune Care quality management system would log, allocate, track, analyze requests, complaints and incident to enhance and streamline guest services.

Announcing the launch of Fortune Care, Rajesh P Yadav, Head – Sales and Marketing, IDS, said, “The Indian hospitality industry today does not have the challenge of filling the rooms as domestic and inbound travel is at an all-time high. The real challenge today that would allow them to differentiate and gain customer loyalty is their ability to provide the highest level of personalized and prompt service. The other related challenge is to ensure that such service levels are delivered in the most efficient manner. Fortune Care helps properties do just that.”

Explaining how Fortune Care is a leap forward for the industry from a technology/solution point of view, P. Subramanian, Head - Operations, IDS, said “There are new paradigms that the solution introduces to the industry. Firstly setting up service levels and secondly tracking and ensuring that pre-determined service levels are maintained on a routine basis. The solution would go a long way in helping the hospitality industry better its service level over a period of time. Caring from a hospitality sense would find new meaning and attain newer heights under Fortune Care.”

Fortune Care helps in automatic escalation of request/complaints or incidents that are overdue, be it informing the VIP status of a guest to the housekeeper, or letting the HOD / general manager know that extra soap or extra towel tops the list of guest incidents. Fortune Care helps set pre-defined timeframe for service deliveries which once set, has to be adhered to, creating a new standard benchmark for servicing a guest.

Added, Rajesh P Yadav, “Besides increasing guest satisfaction level, implementation of Fortune Care would enable managements to monitor the efficiency of their workforce on a 24/7 basis round the year. This not only makes measurement of workload and performance more scientific, but also helps management right size the employee strength as the process allows increased efficiency along with better accountability and reliability.”

Headquartered at Bangalore, IDS today has more than 1200 clients in over 20 countries. IDS has offices at Mumbai, Delhi, Calcutta, Hyderabad, Chennai & Goa in India and several offices globally. It specializes in comprehensive and integrated software solutions for the hospitality sector (hotels, resorts, clubs, restaurants, etc.). The company offers hospitality software solutions under the brand name of ‘Fortune’, encompassing all aspects related to hospitality segment viz. Property Management Systems, Central Reservations, Point of Sale Systems etc. IDS technology team has a combined domain experience of over 600 man-years. The company’s Development and Global Support Center at Bangalore offers support to its customers on a 24x7x365 basis. Fortune Suite of hospitality software solutions powers Sarovar Hotels & Resorts, ITC Fortune Park Hotels, Royal Orchid Hotels and Club Mahindra Holidays among others.

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