Cincom Launches New Product

Cincom Launches New Product
Socrates(R) Captures, Encapsulates and Makes Expert Knowledge Available Throughout an Organization
CINCINNATI, OH — 05/05/2005 — Cincom announces the release of Socrates 7.0*. Socrates captures the knowledge (business rules) an expert uses to make informed decisions and employs a graphical, easy-to-understand way of representing that knowledge so that non-technical experts, such as business managers, can easily verify the correctness of the decision process. Socrates can also deploy the knowledge across multiple channels (web/server/client) simultaneously, which is critical in rapid response to changing-market and operational-competitive challenges.

Sustainable Business Value

Socrates-built applications can help increase and sustain revenues, reduce costs and more effectively leverage and use an organization's knowledge for competitive advantage. Demonstrated results include:

— A 30% average lead-to-sale increase

— A 33% average increase in cross-sells

— A 25-40% increase in sales leads for configured products

— A 30-60% reduction in costs per lead

— A 25% reduction in costs of sale

— A 20-50% reduction in engineering times

— A reduction in order cycles from 17-33 hours to 30 minutes

Socrates is ideally suited for a variety of applications including sales process automation, product/pricing configuration, single view of customer, process configuration, personalized customer communications, contact center, quote-to-order solutions for complex manufacturing and many other applications that provide solutions such as:
— Guided selling - where the product is very complex and the system
"guides" the salesperson through customer requirements and presents the
best matching product the company can provide.

— Workflow management - where information flow is directed automatically
without complicated user training.

— Product configuration - where the company wants to provide the right
products that meet the customers' needs.

About Cincom Systems, Inc.
For nearly 40 years, Cincom's software and services have helped thousands of clients worldwide simplify the management of complex business processes. Cincom specializes in the five areas of business where simplification brings the greatest value to managers who want to grow revenue, control costs, minimize risk, and achieve rapid ROI better than their competitors: Data Management; Marketing, Sales and Customer Service; Application Development; Manufacturing; and Outsourcing/Hosting.

Cincom serves thousands of clients on six continents including BMW, Citibank, Boeing, Northwestern Mutual, Federal Express, Ericsson, Penn State University, Messier-Dowty, Siemens, Rockwell Automation, and Trane.

For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com or visit the company's website at http://www.cincom.com.

*(formerly known as Cincom Knowledge Builder™)

CINCOM, Cincom Knowledge Builder, Socrates, and The World's Most Experienced Software Company are trademarks or registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies.

© 2005 Cincom Systems, Inc. All Rights Reserved




Media Contacts:
Steve Kayser
Cincom Systems, Inc.
513.612.2348
skayser@cincom.com


SOURCE: Cincom