Quantify’s unique presentation of employee survey results helps prevent a waste of resources

Corporate research specialist Quantify has launched a new version of its ‘subset tabulation report’ - a report which results from an Employee Satisfaction Survey and provides the key information that employers need. The results of an Employee Satisfaction Survey can reveal important differences of opinion between different departments, locations, grades, age groups and so on within an organisation. Employers need to look for differences to identify areas for initiatives to address these issues and improve corporate performance.

“Presenting survey results in a table with a column for each department and so on is a long-established way of showing up differences of opinion,” explained David Lusty, Quantify’s principal consultant, who has some 17 years experience in devising and conducting organisation surveys – and more years as a user of their results.

However, these differences might be purely the result of sampling variation,” he added. “Management should only act when a difference is statistically significant,” he said.

“The new Quantify report flags up - in a matrix below each row in the report - the differences that are significant. That makes it easy for the managerial eye to see which issues should be considered as possible drivers for change initiatives, and which should not.

“We know that clients don’t want to be blinded with lots of statistical mumbo-jumbo,” Lusty added, “but we should prevent them from wasting their money – which would be the result of them trying to improve an apparent problem which, in reality, is merely the product of the sampling process that every survey involves. Our new tabulation report provides significance markers for individual questions and for cluster averages - where several questions are aggregated into an overall metric for one aspect or another of people’s experience at work.”

Quantify believes that this approach will help to prevent managerial misunderstandings about organisation surveys and so avoid any waste of an organisation’s resources in addressing issues that have no significant bearing on achieving organisational goals.

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Notes for Editors

About Quantify! Ltd

Operating an organisation successfully requires accurate, current and comprehensive management information on all the things that influence the success of the organisation – including how it feels to do business with it or be employed in it.

Quantify discovers this information through employee and customer satisfaction research, web-based or on paper, either in a standard or custom built format. Its services include:

• Employee satisfaction surveys
• Customer satisfaction surveys
• 360° Feedback
• Internal customer satisfaction surveys
• Course assessments
• Leaver survey
Quantify projects are designed and reported to provide clients with useful, accessible management information which can drive improvement, rather than just being ‘nice to know’.
Quantify’s founder and principal consultant, David Lusty MCIPD MMS(Dip) MIMC CMC, worked in local authorities for 11 years, in management services and latterly in personnel management. He joined Avis Rent a Car Ltd in 1978, and stayed 12 years, 10 as head of the UK personnel department. He was Director of Personnel and Management Services when he left Avis in 1990 and founded Quantify.

Governed by the codes of professional conduct of the Institute of Management Consultancy and the Chartered Institute of Personnel and Development, Quantify operates to the highest ethical and professional standards.

Further information from:

David Lusty, Quantify! Ltd: 020 8876 8680 / 07956 518070
Bob Little, Bob Little Press & PR: 01727 860405 / 07850 508209