TravelManager Takes Customer Service to New Heights, Offering Up CEO’s Mobile Number

GLOUCESTER, England – March 12, 2007 – When it comes to customer service, many companies just offer a lot of lip service. TravelManager, however, is putting its mobile where its mouth is.

TravelManager (www.travel-manager.co.uk) announced today that CEO Mike Sadler will provide his cell phone number to every client using the UK’s state-of-the-art customer relationship management solution for the transportation industry.

“Our company is all about customer relationships, so we are really making a statement by giving them my mobile number,” said Sadler, founder of TravelManager. “We want to establish a sense of trust and accessibility with all of our TravelManager clients. I know this is what will separate us from the competition.”

Customer service is exactly what separates one company from another. According to a recent survey conducted by global consulting firm Accenture, poor customer service is the primary reason consumers switch service providers. Almost half of the more than 2,000 UK and U.S. consumers surveyed said poor service led them to change service providers in at least one industry during a given year. And despite the increase in new technologies designed to improve customer service, 62 percent of respondents said they felt that customer service had not improved significantly in the last five years.

Pricing when compared to product quality or service was one of the main reasons relating to poor service. TravelManager, which helps bus and coach companies streamline time-consuming chores into one efficient system, has revolutionized the industry by offering a pricing structure that exposes the competition’s overpriced services.

UK-based Distinctive Systems is one of the leaders in offering software products for the passenger transport and commercial vehicle industry. While Distinctive Systems has comprehensive products, their solutions can run into the thousands of pounds for the software license. On the other hand, TravelManager performs many of the same functions at a fraction of the cost.

TravelManager subscribers receive a free 30-day trial and pay just £25 per week for every system tool necessary to efficiently run a bus and coach operation. With TravelManager, there are no downloads or financial commitments, and users receive all upgrades, unlimited access and free customer support, not to mention Sadler’s mobile phone number.

“Pricing is not really a separate issue from customer satisfaction, and we’re keen on customer service being a differentiator,” said Sadler, who founded Gloucester-based Beaumont Travel and became one of the first in the bus and coach industry to incorporate technology-based services. “Our CRM solution has been designed by bus and coach operators for bus and coach operators, and we come without all the trappings of an expensive mega-corporation with a huge amount of overhead.”