uSwitch Selects TeaLeaf To Improve Customer Understanding

London, UK - February 2007 – TeaLeaf Technology, the leader in Customer Experience Management (CEM), today announced that TeaLeaf CX has been selected by uSwitch.com to provide a comprehensive understanding of each customer journey on its website. This will allow uSwitch.com to further improve the user experience and increase conversions of consumers searching for the best utility, financial services, or communications services supplier to suit their requirements.

uSwitch.com offers a free service to customers, to help them find the best supplier for home services such as gas and electricity, broadband, landline calls, credit cards and current accounts by offering an independent comparison of prices and features. TeaLeaf CX will provide uSwitch.com with a thorough understanding of all transactional processes on its website so that uSwitch.com can address issues as they occur. This 360-degree view into its customers’ experience will enable uSwitch.com to easily resolve issues and maximise customer satisfaction with each switch.

Narisa Wild, Head of User Experience at uSwitch.com explains, “We are committed to continually improving the functionality and usability of our website to make it easier for our customers to compare and switch service providers. TeaLeaf will help us to manage customer experience and make ongoing improvements across our website. The product is fantastically architected with straightforward and painless installation taking only two days – this made it very easy to deploy and we have realised immediate results, allowing us to focus on better serving our customers.”

“Managing the online customer experience is major priority for any transactional website and TeaLeaf has already been deployed by many leading ebusinesses to help ensure that every customer can complete every transaction every time,” said John Lillie, UK Country Manager for TeaLeaf Technology. “TeaLeaf gives online businesses, such as uSwitch.com, an unprecedented 360-degree view of their online customer, to help them provide the ultimate online experience and therefore maximise sales and customer loyalty.”

About uSwitch.com
uSwitch.com is a free, impartial online and phone based comparison and switching service that helps consumers compare prices on gas, electricity, home telephone, DTV, broadband providers and personal finance products. Our aim is to help customers take advantage of the best tariffs and services on offer from every supplier. The company has developed a series of calculators that evaluate a number of key factors including price, location, service and payment method, and advises consumers on the best deal to suit their needs. Customers can run a comparison and switch online or freephone customer services direct on 0800 093 0607.

The service is also available via fax and post. Fax 0207 233 5933 or write to Customer Services, uSwitch.com, 10th Floor, Portland House, Stag Place, London, SW1E 5BH, with their postcode and usage details.

uSwitch.com is not a supplier but acts as an independent advisor, giving consumers an impartial view of what’s on offer.

About TeaLeaf
TeaLeaf is the leading provider of online customer experience management solutions. TeaLeaf's CX family of solutions provides unprecedented enterprise-wide visibility into every user's unique online interactions. This "360-degree view" of the online customer experience enables a clear and consistent understanding of the customer for Ebusiness, IT, customer service and legal and compliance executives and their organizations across a wide range of vertical industries including retail, banking, travel, insurance, telecommunications, pharmaceutical and transportation. Founded in 1999, TeaLeaf is headquartered in San Francisco, California, and is privately-held. For more information, visit www.tealeaf.com.

###

© Copyright 2007 TeaLeaf Technology, Inc. All rights reserved. TeaLeaf products and services mentioned herein are the registered or unregistered trademarks and service marks of TeaLeaf Technology, Inc. All other trademarks or service marks are the property of their respective holders and are hereby acknowledged.

Press Contacts:
TeaLeaf Technology: Geoff Galat
+1 678.513.4143
ggalat@tealeaf.com

Wildfire PR: Debby Penton
+44 (0) 20 8339 4420
debbyp@wildfirepr.co.uk

uSwitch.com: Joanna Burton, Trade PR Manager
+44 20 7802 2929
joannaburton@uswitch.com