WEBROOT TAKES CUSTOMER SUPPORT TO NEW LEVELS WITH LAUNCH OF PEAKSUPPORT PROGRAM

BOULDER, Colo. – Webroot Software, Inc., a leading provider of security software for the consumer, enterprise and SME markets, today announced the availability of the Webroot PeakSupportTM program, a new customer support program designed specifically to help businesses of all sizes achieve optimal system performance and superior protection with Spy Sweeper® Enterprise and Webroot® SME Security.

“When evaluating a specific Internet security solution, companies of every size need to place a high degree of value on the solution’s customer support offering,” said Brian Burke, research manager, security products for IDC. “Support services that are flexible, affordable and tailored to meet the needs of each customer segment provide companies with an increased level of confidence in the solution provider and should be one of the deciding factors in their purchasing decision.”

Webroot’s PeakSupport program offers a range of flexible options at highly competitive and affordable prices so individual companies can determine the support levels appropriate for their corporate security practices and requirements. Support technicians train and work onsite alongside Webroot’s own Colorado-based engineering team to ensure that technical issues – from mission-critical to basic self-maintenance – are resolved quickly and effectively so customers can maintain normal business practices. Webroot also provides region-based support in numerous languages for customers located outside of North America.

“Much of Webroot’s success as an Internet security provider can be directly attributed to our long-term commitment of providing exceptional customer service and support,” said Mike Irwin, COO of Webroot Software. “The launch of PeakSupport enables us to further deliver on that commitment with a wide range of flexible options that are specifically designed to fit the needs of our entire customer base.”

Webroot’s PeakSupport program is divided into four levels of service – Basic, Silver, Gold and Platinum – and is recommended based on the number of licenses and the technical needs of each customer. To ensure that every customer receives some level of support, Webroot includes the Basic support package in the cost of the subscription. Depending on the chosen support package, customers receive:

• Unlimited access to Webroot’s knowledge base and online user group
• Email and toll-free telephone support for unlimited number of support cases (limited to five per year for Basic package)
• Custom malware removals
• Up to five designated support contacts
• Onsite visit from PeakSupport technician (Gold and Platinum packages)
• 24/7 US-based phone support (7 a.m. – 6 p.m. MTN for Basic package)

PRICING AND AVAILABILITY
Webroot PeakSupport is available globally through Webroot or any of its Channel Edge reselling partners. For pricing and more information, please go to http://www.webroot.com/business/support/.

ABOUT WEBROOT
Webroot Software, Inc. provides industry leading security software for consumers, enterprises and small and medium-sized businesses worldwide. Globally recognized for its award-winning Spy Sweeper® line of anti-spyware products, Webroot recently incorporated anti-virus protection into two new products for consumers and SMBs, respectively: Spy Sweeper® with AntiVirus and Webroot® SME Security. The company also recently expanded into the parental controls software market with the introduction of Webroot® Child Safe®. The Boulder, Colorado based company is privately held and backed by some of the industry's leading venture capital firms, including Technology Crossover Ventures, Accel Partners and Mayfield. Webroot's software consistently receives top review ratings by respected third-party media and has been adopted by millions globally. Available as either branded solutions or on an OEM basis, Webroot products can be found at www.webroot.com and on the shelves of leading retailers worldwide. To find out more about Webroot, visit the website or call 1-800-772-9383.

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