LRA Worldwide Senior Consultant Shannon Pruce Speaks at Duke University

HORSHAM, Pennsylvania – Shannon Pruce, a Senior Consultant for LRA Worldwide, Inc., addressed a group of undergraduates and alumni at Duke University last week. Pruce, a Duke alumnus, works primarily with hotel and lodging accounts in LRA’s Quality Assurance practice. Her speaking engagement at Duke took place on Saturday, January 27th as part of the University’s annual Fannie Mitchell Career Conference.

The annual event is a week-long series of career discussions, mentoring dinners and events, culminating in the full day of networking and workshops. Pruce was one of a group of approximately 120 corporate practitioners to return to campus to discuss her work and the post-graduation journey that took her from the Walt Disney Company to LRA Worldwide.

“It was a great honor to be invited back to campus to speak,” Pruce said. “Career week didn’t exist when I was an undergraduate but I really wish it had! I think the Fannie Mitchell Career Conference fills a tremendous void for those students and recent alumni looking to grasp the full range of career outlets available. I believe the students that participated in my panel found my work with Disney and LRA around the ‘guest experience’ to be quite interesting and unique.”

Pruce participated in a panel that was focused on careers in Hospitality and Sales and Marketing; there were more than 20 separate panel presentations in all, with topics ranging from Investment Banking to Nonprofit work. Among the other corporate practitioners represented at the program were Comcast Cable, Alltel Corporation, Lehman Brothers and Pfizer, Inc.

In her role as a Senior Consultant at LRA, Pruce has helped guide the client projects with ARAMARK Harrison Lodging, Hard Rock Hotels & Casinos and Meyer Jabara Hotels. She is a 2002 graduate of Duke, with a degree in Public Policy.

About LRA Worldwide, Inc:
LRA Worldwide, Inc. is a leading consulting, organizational development and research company that specializes in Customer Experience Management (CEM). LRA helps companies and brands design and deliver the optimal customer experience across all key touch points using an integrated suite of services that measure and improve service quality, customer satisfaction, employee performance, loyalty, customer advocacy and profitability. LRA specializes in “operationalizing the brand” – turning brand promise and customer strategy into operational reality. LRA’s CEM practice areas include Customer Experience Strategy Design, Standards Development & Content Management, Organizational Development & Training, Research and Quality Assurance & Mystery Shopping; these are either deployed together in a strategic manner to continually monitor and improve the customer experience or deployed individually to address a specific tactical client need.

LRA’s clients include some of the world’s leading companies and brands, including Starwood Hotels & Resorts, Hard Rock Hotels and Casinos, the PGA TOUR, Albertsons Supermarkets, the NBA and First Niagara Financial Group. For more information, visit the company’s Web site at www.LRAworldwide.com.

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