TWB completes successful documentation delivery for One97 Communications

The Writers Block (TWB) announced that they have successfully completed a complex technical documentation delivery for One97 Communications Pvt. Ltd (One97), including documentation for their proposal template, product note, pre-installation guide, maintenance and operations document, installation guide and corporate presentation template.

TWB is India’s leading provider of technical documentation outsourcing and training services. TWB addresses the dire need in the software industry for high quality technical writing. In most developed software markets approximately 5% to 7% of the technical workforce is committed to technical documentation, whereas in India the technical documentation workforce is estimated to be only 0.1% of the workforce. This represents a latent need of approximately 100,000 trained personnel in India over the next few years. TWB addresses this requirement both by creating trained manpower and by providing documentation outsourcing services.

One97 is India’s leading full range telecom Value Added Services provider since 2001. One97 has been rated as one of the ‘hottest’ technology companies by Business Today. Widely recognized as a pioneer, One97 has set benchmarks in the Telecom VAS Innovation, creating applications that are unique and relevant in both the domestic and international market. One97 has a pan-India presence with service deliveries from Jammu & Kashmir to Kerala through multi operator deliveries. One97 is known for the best turn around time for innovative services in the Indian telecom industry.

Commenting on outsourcing their technical documentation from TWB, Mr. Vijay Shekhar Sharma, Managing Director, One97, said, “TWB is is well known for being India’s leading provider of technical documentation outsourcing. As a leader in our business we need to ensure that our customer’s experience is consistently the best, during the imlementaiton and well as post post implementation. This includes all the installation documentation as well and operations and maintenance manuals. The documentation that TWB has done for extremely well received by the our customers Outsourcing the technical documentation to TWB allows our core team to focus completely on developing the products and leave the documentation to the expert.”

Ms Helen Shukla, Founder-Director, TWB says, “Working for One97 was especially challenging and fulfilling because they operate with cutting edge technologies and multiple leading edge products. The reason TWB has been able to complete a successful delivery is because of our tremendous expertise across multiple domains including telecommunications, banking, financials, manufacturing and others. We have a track record of 100% on time delivery in demanding conditions for all our customers. TWB is the documentation partner of choice for customers requiring documentation for the world market.”

About TWB
TWB is a division of Amatra Consulting Pvt. Ltd. and was founded in 2005 by leading industry professionals with the main objective of providing world-class technical documentation outsourcing and training services to suit the demands of Indian technology companies. TWB provides technical documentation outsourcing services to over 25 organizations including Accenture, Samsung, MindTree, Siemens, AOL, Titan, Intel, Wipro, One97 and others. Over 125 companies including Lucent Technologies, SAP Labs, Wipro, Infosys, Intel etc hire technical writers from the TWB Associate and TWB Fundamental Certification programs. More information on TWB is available on www.twb.in

About One97

One97 is one of India's leading Value Added Service (VAS) supplier and supplies to telecom operators in over 12 GSM circles in India. One97's services are across GSM, CDMA and PSTN networks. One97 provides the full spectrum of VAS services that include interactive USSD, SMS, IVR, contact center services and technology based solutions. One97 offer both prefabricated/off the shelf solutions and customized 'one of a kind' solutions to give telecom operators an 'edge' to flourish in today's fast changing world.