Dotmarketer, LLC announces CRM 101: Customer Relationship Management for Beginners.

Customer Relationship Management, abbreviated “CRM,” is the term for a business strategy that is designed to improve customer service. CRM is also designed to increase customer satisfaction and gain new customers, thus increasing a business’ revenue. CRM is a term that can be applied to software and an entire business strategy.

In light of CRM's emergence as a critical business strategy in the world, Dotmarketer LLC has announced the launch of a special report, " CRM 101". The report is available online at http://www.crmblog.org/2005/03/crm_101_custome.html and is subtitled " Customer Relationship Management for Beginners ".

"CRM 101" begins by defining what exactly Customer Relationship Management is. The article goes on to describe how CRM is used today and how CRM is useful to businesses. The article then describes the different types of CRM applications available on the market. There are new technologys in CRM, and the article identifies some of them. The article ends with a conclusion about CRM, and its positife effects on the business world.

The report was edited by Scott Hawksworth of The CRM Blog ( http://www.crmblog.org ). He believes that a well-designed CRM strategy will help a business grow. “Businesses with successful CRM strategy and applications will notice a large increase in sales, customer satisfaction, and simply the overall success of the business.”

Dotmarketer LLC is a privately held company based in Los Angeles, California. For more information, please visit http://www.dotmarketer.com . Visit The CRM Blog at http://www.crmblog.org or read the report at http://www.crmblog.org/2005/03/crm_101_custome.html .