TWB completes another successful documentation delivery for TRIVIUM

Bangalore: The Writers Block (TWB) announced that they have successfully completed another complex technical documentation delivery for TriVium India Software Pvt. Ltd (TriVium), including documentation for their user guides, administration guides and customization guides.

TWB is India’s leading provider of technical documentation outsourcing and training services. TWB addresses the dire need in the software industry for high quality technical writing. In most developed software markets approximately 5% to 7% of the technical workforce is committed to technical documentation, whereas in India the technical documentation workforce is estimated to be only 0.1% of the workforce. This represents a latent need of approximately 100,000 trained personnel in India over the next few years. TWB addresses this requirement both by creating trained manpower and by providing documentation outsourcing services.

TriVium has several award winning products that integrate business data and transactions with various communication channels for all customer-facing functions such as Sales, Marketing and Support. TriVium’s strengths can be seen through its products which include CallAnalyst, SonicView, Realty Edition, Hotelecom, XpertView, AutoAnalyst, TeleAssist, SmallOffice & SimpleRM. This is the fourth documentation delivery that TWB has delivered to TriVium. TWB’s documentation deliveries have been on key TriVium products including CallAnalyst, SonicView and SimpleRM.

Commenting on outsourcing their technical documentation from TWB, Mr.Salil Lal Ahamed, R & D Manager, said, “TWB has a reputation of being India’s leading provider of technical documentation outsourcing. The documentation for our new suite of products that we outsourced to TWB was not only top of the line, but was also received well within the date of delivery promised. A majority of the technical writers who are present in the industry today have been trained by TWB. By aligning ourselves with TWB we ensure that we have some of the best technical writing talent in the industry working on our projects. TWB's services help TriVium's engineering groups to focus on core product development activities.”

Ms Helen Shukla, Founder-Director, TWB says, “TWB has one of the largest talent pools in India in documentation lifecycle management across multiple domains including imaging, telecommunications, banking, financials, manufacturing and others. The other areas of expertise include horizontal functions such as ERP, CRM, process documentation and commercial applications. We have a track record of 100% on time delivery in demanding conditions for all our customers. TWB is the documentation partner of choice for customers requiring documentation for the world market.”

About TWB
TWB is a division of Amatra Consulting Pvt. Ltd. and was founded in 2005 by leading industry professionals with the main objective of providing world-class technical documentation outsourcing and training services to suit the demands of Indian technology companies. TWB provides technical documentation outsourcing services to over 25 organizations including Accenture, Samsung, MindTree, Siemens, AOL, Titan, Intel, Wipro, One97 and others. Over 125 companies including Lucent Technologies, SAP Labs, Wipro, Infosys, Intel etc hire technical writers from the TWB Associate and TWB Fundamental Certification programs. More information on TWB is available on www.twb.in

About TriVium
Trivium is a product engineering company founded in 1995 in Portland, OR, USA and has subsidiaries in Bangalore and Berlin. TriVium Products in the CTI and CRM space have won numerous industry awards, have patents associated with them and have a global customer base of over 5000 corporates. TriVium Product Engineering Services help companies in the Converged Communications space in bringing their products to market quickly. Using expertise in First & Third Party Telephony, Speech Technologies, VoIP, Messaging and Internet services, TriVium takes responsibility for the entire software development lifecycle: from product definition, through prototyping, and QA to sustenance engineering. TriVium has been funded by Intel Capital, W.R. Hambrecht, and Synapse Capital. TriVium’s services are ISO 9001:2000 certified.