Relationship Maintenance Key to Successful Business: WebApps’ Continued Customer Satisfaction Drives Achievement

BRIDGEWATER, N.J. —January 11, 2007— WebApps, Inc., a leading provider of Software as a Service (SaaS), with a major push in Time and Labor Management, continues to forge and maintain long-lasting relationships with partners through consistent and complete partner service and support. Through automated back-office tools and a dedicated staff of support specialists, key relationships are preserved and strengthened.

“It’s a common misconception that most of the work is done before a sale is made,” stated WebApps’ CEO Bill Loss. “We’ve found that through unwavering commitment to resolving our partners’ support issues in an effective and timely manner, we’ve been able to keep existing partners very satisfied and gain referrals into new partnerships as well.”

Customer support is an important issue to consider on both sides of a business relationship, especially when delivering Software as a Service (SaaS) when a customer pays-as-they-go for service. For the vendor, relationship maintenance should remain in the forefront in order to keep happy customers:
·It can cost up to five times more to acquire a new customer than to retain an existing one – TARP.
·70% of customers leave a company because they do not like the human side of doing business with the provider – The Forum Corporation.

On the other hand, prospective customers should be aware of an organization’s support track record in order to ensure the vendor will be able to meet their needs. “A solution that is not properly supported becomes much less valuable to the user,” said WebApps’ Implementation Specialist Tracy Hofmann. “Prospects considering a solution have the right to work with a staff of professionals who understand the product inside and out and who are available and eager to help when issues arise.”

WebApps’ commitment to customer support has resulted in many happy and productive partners. “WebApps is the most professional and responsive third-party vendor I’ve worked with,” said Coray Grove, a principal of Integrated Payroll Services, one of WebApps’ partners. “Their follow through is awesome in every aspect of their business, from development, to business development, to implementation.”

“Getting the support I need from WebApps’ team is always pleasant,” said Mike Joseph of Pro Pay, another partner of WebApps. “Their responses are fast and issues are resolved quickly. I’m very happy with the level of service they provide.”

About WebApps, Inc. -
WebApps is a leading developer of web-based business applications for improving human productivity and organizational processes in the workplace. Delivering Software as a Service (SaaS), client sensitive data is collected, processed, and stored remotely without the need for technical resources on site. Software features are easily expanded or scaled back, making it easier to support a variety of size and industry specific clients with a single platform. Under a pay-as-you-go model, clients gain access to software that is more intuitive, easier to deploy, and offers lower total cost of ownership than client-installed software - www.SaaS.com.


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