Lyric Labs, to launch tele interpretation services

Lyric Labs, a leading language translation and content localization company, said it has launched tele interpretation services in more than 140 languages.

Lyric Labs will specialize in providing telephonic interpretation services to call centers and other select industries. It specializes in rare languages and supports more than 140 languages. The most common languages requested (in order) are: Spanish, French, Mandarin, Vietnamese, Russian, Portuguese, Korean, Japanese, Arabic, Albanian, Polish, Cantonese, Haitian Creole, Italian, Urdu, Hmong, Hindi, Amharic, Somali, and Tigrinya.

In situations where the client might not know what language that they need, the staff is trained to help determine the language required, and then connect the client with the appropriate interpreter. Many of the interpreters are state and federally certified and are members of interpreter organizations.

Lyric Labs, issues a toll-free number (000-800-100-3258) and PIN numbers to each client, allowing access to interpretation 24 hours a day, seven days a week. To use the service, the client calls the toll-free number, enters the PIN number and a language code, and an interpreter is connected to the call. If needed, the call center agent may dial zero for an operator to assist in determining the language required. Pricing is based on the amount of actual connection time between the client and the interpreters.
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Lyric Labs will also offer a comprehensive portfolio of language services to support all customer touch points across the enterprise and to facilitate effective communications with the multilingual market segments.

Different schemes to choose from
• Subscribed Interpretation: For organizations with frequent interpretation needs.
• Membership Interpretation: For organizations or individuals with intermittent, predictable interpretation needs.
• Personal Interpretation: For individuals with occasional interpretation needs.