High street bank’s staff trained by Training Synergy in use of new counter terminals

Systems integrator Getronics partnered with training services provider Training Synergy to provide training resources for the implementation of new front office counter terminals to some 10,000 users within 1,643 branches of a major high street bank.

Training Synergy’s trainers:
• Worked with the bank to develop, design and deliver an accredited trainer programme
• Trained cashiers and counter managers on the new system
• Provided ‘live proving’ of the system immediately before the system went ‘live’
• Provided ‘go live’ support to each branch
• Provided ‘branch briefing’ visits to staff to explain the new changes

“Synergy has worked in partnership with Getronics to provide a holistic solution to training for the project,” said Lesley Dixon, the Getronics Programme Manager. “Their attention to detail and high quality project management delivers results.”

“Working as a team with Getronics has led to the best value being provided to both Getronics and their client. We have been able to manage a very challenging rollout schedule and make every allowance to ensure business as usual. This is just one example of the new ways in which we’re working with customers to provide a holistic training service,” said Training Synergy’s David Field.

“Nowadays, trainers are becoming consultants and mentors, working with learners to advise and guide them to help them become more productive in their daily roles,” added Daniel Hanlon, Training Synergy’s managing director.

“Gone – or at least going – are the traditional ‘fount of all knowledge’, instructor-trainers. In their place are ‘learning enablers’, who combine presentation skills with those of a coach, mentor and facilitator, bringing about the most appropriate learning conditions for each learner, based on their learning preferences and the available learning delivery technology.

“Both the structure and delivery of training is changing, as customers’ needs and expectations change,” he continued. “Increasingly, this is being seen in the growing synergy between business goals and that business’ training activities.

“In turn, this is increasing the demands on trainers and the developers of training materials. Not only do they have to impart knowledge about a system but they must also ‘win hearts and minds’ to a potential change in working practice.

“These changes in trainers’ roles have led to an increase in the value they can lend to an organisation,” said Hanlon. “Trainers can become the champions for a change as well as being the facilitators of the learning that brings this about.

“This is one key area where our customers are experiencing and benefiting from the added value that Training Synergy’s trainers can bring.”

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Notes for Editors:

About Training Synergy
With over 300 training personnel working on projects across the UK at any one time and a turnover in excess of £10m, Training Synergy - part of the Synergy Group (formed in 1997 and now with an annual turnover of some £40m - is one of the UK’s largest training solutions providers. Training Synergy delivers some 40,000 training days a year and has 7,000 trainers on its database.

Training Synergy provides a range of training services to support all types and size of training programme, from initial consulting right through to project-managed implementation. It also provides logistics and logistical services to support clients’ ongoing training needs.

Its clients include IBM, EDS, Getronics, Unisys, Accenture and Atos.

Training Synergy was placed 15th in this year’s list of the ‘Top 50 IT training companies’, compiled by market analysts IT Skills Research.

Further Information from:
Daniel Hanlon / David Field, Training Synergy, 0800 072 5900 or 020 7556 1140 /1141;
www.trainingsynergy.com
Bob Little, Bob Little Press & PR, 01727 860405; www.boblittlepr.com