Rebel Business Supplies becomes online leader on UK office supplies market

The office supplies industry has become one of the most competitive and rapidly growing businesses in the USA and Europe. Billions of pounds are spent each year in this market place, where the product range continually grows.

Mark Dodson, Managing Director of Rebel Business Supplies Limited tells how the company has gained its nowadays success and continues to hold its leading positions on the UK office supplies and stationery market, "Rebel Business Supplies Limited was established in January 1998 as a subsidiary of Dominion Business Supplies Limited, which was established over 25 years ago, and is now one of the leading suppliers of stationery and office equipment to many corporate companies in the U.K.

Amongst our many clients we are proud to list Travis Perkins, Royal Mail, Sanctuary plc, Modus Publicity, Kent Police, P&H McLane, Mentmore Abbey Self Storage, Storm Model Management, Charles Stanley Stockbrokers, EMEA (Government Contract), Bulldog Communications, The American Embassy and Wandsworth County Council.

We deliver daily throughout the U.K. using our own drivers and couriers, plus the couriers of our major suppliers. Our major suppliers are: Spicers, Kingfield Heath, Modo, Antalis, Dams (furniture), and Willsons Printers. We expect a high level of service from our suppliers, and to this end we now have, after years of weeding, what we consider to be the best available. We are members of the 'Office Club' buying group, and are 'Gold Members' with all of our suppliers," continues Mark.

We understand importance and advantages of Internet business presence, as online ordering is perfectly suited to this industry as most products are relatively standard. Our website http://www.rebel-rebel.co.uk offers online ordering everything from copier paper, pens, ink cartridges and toners, office furniture (from complete office refurbishment to the small home office i.e. soho), with next day delivery to the consumers' door. The goods can be viewed online with images and descriptions.

Customers are provided with an Order Pad, which is tailored to their particular needs, making ordering fast and efficient. Order history by order number, by date or by product is available. Cost centres can be set up to the customer's requirements with authorisation at different levels, thus eliminating maverick buying. Each customer's specific pricing is seen at all times.

The exacting requirements of our clients has enabled us to fine tune not only our pricing structure, but also, what I feel to be of equal importance, our personal customer care program. Our service level (according to many of our customers) is second to none, and we are continually looking for ways to improve our ordering and our delivery processes.

Although this is the age of e-commerce (which we are continually investigating, upgrading and are totally committed to) we are very aware that for it to work to its full potential it needs people that understand it and that can take the 'e-nigma' out of it. We have found that helpful and personable staff are imperative in making the working day run smoothly and efficiently. This is a priority in our company policy. Service levels can be compromised if they are not made a priority as they are with Rebel Business Supplies, where phone calls are answered within 3 rings and queries resolved as fast as is humanly possible! Our customers will never find themselves talking to a machine at the other end of a phone!" resumes Mark.