Trial by Fire for FeatureTel and Clients

On the evening of October 5, as a cloud of toxic smoke billowed over Apex, business owners operating in the area were faced with the grim prospect of shutting down operations until the crisis had been contained. FeatureTel’s headquarters are located a mere mile away from the site of the chemical fire. As the Triangle’s premier hosted VoIP telephone company, FeatureTel faced a veritable trial by fire.

Much to the delight of the company’s clients, the VoIP provider passed the test with flying colors. FeatureTel’s Automatic Disaster Recovery Solution ensured business continuity for all customers affected by power outages by rerouting calls to valid destinations such as individual cell phones and other offices. And despite roadblocks that made it impossible for the FeatureTel team to reach the company’s physical office, employees were available as early as 6:30 am the following morning to answer questions and help customers.

“All FeatureTel employees are already equipped to work from home using their IP Phones – so it was business as usual,” commented Paul Levering, CEO of FeatureTel. “The same procedures would ensure that clients are able to conduct business in the event of a hurricane or ice storm,” he added.

“There are very few ways to prepare for a situation like the Apex fire,” said Bob Crouch, CFO of PetroLiance,LLC. “Phone service is mission critical to our business so we looked for a company that would help us stay connected, especially in the face of an unforeseen emergency,” he explained. “As this event confirmed, FeatureTel was a far superior choice for us than any premise based system.”

About FeatureTel, LLC
Headquartered in Raleigh, NC, FeatureTel is a premier hosted VoIP provider. FeatureTel’s enterprise level telephony solutions are employed by companies in the Financial, Legal and Retail industries, among others. FeatureTel was the first hosted VoIP carrier in North Carolina to receive Competitive Local Exchage Certification by the state’s Utilities Commission. In addition, the company was recognized as a Top 25 Phone Service Provider by the American Cities Network of Business Journals. FeatureTel clients include Hutchison Law Group, Capstone Bank, Fidelity National Title Insurance and LeBleu Water. For more information, contact FeatureTel at (919) 459-2300, e-mail info@featuretel.com or visit www.featuretel.com