Jeanne Bliss and ResponseTek join forces to present Customer Experience Management web seminar

ResponseTek Networks Corp. (http://www.responsetek.com), today announced an online executive seminar on November 30, 2006, featuring author and thought leader Jeanne Bliss.

Too often, customer experience information gets trapped within independently-acting organizational silos, never making it to employees who are empowered to make improvements. At Deliver Exceptional Experiences: Connect Your Company to Your Customers, attendees will hear from two leading CEM experts. “Chief Customer Zealot” Jeanne Bliss will begin the seminar by drawing on her first-hand experience at top companies including Lands’ End and Microsoft. Jeanne will explain why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle. Jeanne will show in stark detail how profits suffer when businesses focus on their organization charts and not their customer experiences.

Chris Randall, ResponseTek director of client management, will build on Bliss’ presentation by sharing examples and tactical methods used by ResponseTek clients that ensure employees across your entire organization receive the right information to deliver exceptional customer experiences.

Both speakers will provide attendees with tools and information to begin to deliver a meaningful customer experience and establish a corporate culture to sustain it.

Attendees will learn:
:: What promotes action for customers inside the corporate machine
:: How to drive accountability across your business
:: When you need a customer leader to keep the action focused

Attendees will get:
:: Diagnostics on why your customer efforts fail
:: Reality-based tools
:: Metrics that work to drive customer accountability

Visit http://www.responsetek.com/news_events.asp for registration details for this ResponseTek executive web seminar.

About Jeanne Bliss
Jeanne Bliss has been inside major U.S. corporations for 25 years, arm-wrestling them on behalf of their customers. At Lands’ End, Inc., she reported to the company’s founder and executive committee as leader for the Lands’ End Customer Experience, and she was senior vice president of franchise services for Coldwell Banker Corporation. In addition, Jeanne served Allstate Corporation as vice president of customer satisfaction and retention, was general manager of worldwide customer and partner loyalty at Microsoft Corporation, and at Mazda Motor of America, she was senior manager of customer satisfaction. Jeanne now runs CustomerBLISS (http://www.customerbliss.com) where she coaches leaders on how to wrap their company’s focus around customer profits. She is a world-wide keynote speaker. Her best-selling book is Chief Customer Officer: Getting Past Lip Service to Passionate Action.

About ResponseTek
Headquartered in Vancouver, BC, ResponseTek Networks Corp. (http://www.responsetek.com) enables Global 2000 firms to increase revenues and profits by building advocacy and dramatically reducing customer defection. The company’s Customer Experience Management (CEM) solutions help organizations to continually improve their ability to deliver on the customer promise. By allowing executives and managers to gain true real-time enterprise-wide visibility into how customers perceive their organization’s performance, companies who use ResponseTek:CEM can act on problem areas in their business immediately. Clients include Aon, HSBC, NTL, T-Mobile, WestJet, and Xerox.

For more information
Please visit our web site at http://www.ResponseTek.com or contact: