Customised enterprise application training from Tata Interactive Systems

Tata Interactive Systems (TIS)’ clients across the globe including, BT, Citibank, Honda, Ingersoll Rand, Reuters, Sun Life Financial and Vodafone are among the organisations that are experiencing the benefits of TIS’s recently launched Customized Range of Enterprise Application Training (CREAT™).

According to Alan Samuel, head of TIS’s UK operations, training programmes that fall short of a perfect fit can ruin even the best enterprise-wide application rollout. The rigid designs of off-the-shelf courseware lack the malleability to satisfy diverse organisations’ specific needs.

“Enterprise application training (EAT) provides the constant challenge of producing training materials about a system that is still under development and so will continue to change – right up to its deployment, when the training materials will be required!” said Samuel.

“Over the last 16 years, EAT has been a significant part of our business – serving more than 350 clients around the world,” he added. “Time and again, we have demonstrated our flexibility in designing engaging and successful e-learning materials, working closely with those who are developing the systems to which the e-learning materials refer.

“A smooth enterprise application rollout can only be achieved through a true training partnership,” he commented. “It calls for tight integration with the software implementation team, as well as coordination with business analysts, application experts, and the end-users.

“Consequently, TIS decided to crystallise its experience in this field by creating a team dedicated to developing EAT learning materials. In turn, this has led to the creation of CREAT™.”

The components of CREAT™ help TIS clients safeguard their organisation’s investments in enterprise software. Samuel said that, with CREAT™, clients can ensure that:
• Employees are fully competent at ‘go-live’ for optimal utilisation of the application.
• The training is designed to map to their specific needs and facilitates seamless integration within the business
• The geographical spread of the client organisation’s employees does not pose a barrier to access to the learning materials.
• Training time is maximised while minimising business interruption through time away for training

“CREAT™ components are designed to provide solutions through the entire application implementation process, from the initial system design and development phase to the post go-live phase,” Samuel said.

CREAT’s components are:

• CREAT Analyze™: Comprehensive Training Needs Analysis including analysis, training plan, and role-based curriculum design.

• CREAT Design™: Application-specific training design including instructional and technical specifications and prototypes.

• CREAT Develop™: Content creation including instructor-led training and web-based training (WBT), facilitated WBT, e-tutoring, learning management system (LMS) customisation, and communication development.

• CREAT Deploy™: Deployment including hosting and reporting, train-the-trainer, and classroom based training.

• CREAT Assess™: Evaluation of results using three-tier assessments.

• CREAT Support™: User performance support following implementation.

“Clients have the flexibility to customise a CREAT solution comprising any or all of these components to suit their specific training need,” Samuel explained.
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Notes for editors

About Tata Interactive Systems (TIS)

Tata Interactive Systems (TIS), a global leader in e-learning, is a part of the $22bn Tata Group. Truly international, TIS has a presence across the US, Canada, UK, Australia, New Zealand, UAE, Japan, South Africa, India, and mainland Europe. TIS offers corporations, universities, schools, publishers, and government institutions a diversified and innovative bouquet of learning and training solutions including Simulation-based Learning Objects (SimBLs™), Story-based Learning Objects (StoBLs™), courseware and curriculum design, special-needs education, assessments, electronic performance support systems (EPSS), mobile learning, along with other corporate training and consultancy services. Our multi-disciplinary expertise and 16 years’ experience across domains helps us design e-learning programmes that are unique to clients’ requirements and specifically crafted to boost knowledge retention and application.

Apart from holding ISO 9001 certification, TIS is the only e-learning organisation in the world to be assessed at Level 5 in both the SEI-CMM and P-CMM frameworks. TIS’s quest for excellence is reflected in numerous prestigious industry awards, including a Silver Brandon Hall Excellence in Learning Award 2005 and 2004, APEX Award of Excellence in 2005 and 2006, BETT Awards in 2004 and 2006, and two Business World–NID Design Excellence awards.

For more information log on to www.tatainteractive.com


About the Tata Group

The Tata Group, established in 1904 by the great visionary Jamsetji Tata, is one of India’s largest and most trusted business houses. The group pioneered the industrial revolution in India by founding the first steel plant, power plant and chain of luxury hotels, to name but a few.

The Group employs more than 220,000 people in 93 companies across diversified industry sectors including steel, automobiles, cement, telecom and IT. Generating revenues to the tune of $22 billion per year – some three per cent of India’s total GDP – it is recognised as a leader in several industry segments such as such as steel, power, software exports and chemicals. It is also the parent company to Tata Consultancy Services (TCS), Asia’s largest software producer.

For more information, log on to www.tata.com

Further information from:
Alan Samuel, Tata Interactive Systems, 020 7905 0156, www.tatainteractive.com
Bob Little, Bob Little Press & PR, 01727 860405, www.boblittlepr.com