Verified Credentials Saves a Student’s Day

Lakeville, Minn. — Applicants to nursing programs face many requirements before their entrance into clinical rotations. Nursing school applicant Charles Baker found himself in a time sensitive situation due to his lack of funds up until five days before he needed his school’s background screening requirement to be met. However, Verified Credentials recognized the time sensitive circumstance Charles was confronted with and their Consumer Services team took immediate action to save his day and his future.

While aware of the necessity to turn in his background check application by a specific date, Charles Baker simply did not have the funds for the services until five days prior to the deadline. The Consumer Services department continually followed up with Charles to remind him of the payment. Finally when his payment was received, Charles was dealt another unfortunate complication; the county clerk conducting his criminal search suffered a heart attack. While five days typically would have been adequate time to produce a complete background check, the Verified Credentials team identified the timeline problem Charles was confronted by and urgently went to work.

All Student Direct accounts powered by Verified Credentials are supported by committed and knowledgeable Consumer Service representatives’ support,
helping schools and students through every step of the background screening process. For Charles this meant Verified Credentials found an alternative within the turnaround time he necessitated for nursing school entrance. Their criminal background search team, a professional wholesale records retrieval vendor, contacted the courthouse to find another person to retrieve the information. Meanwhile, Consumer Services contacted the school to inform them of Charles’s situation and then assured the applicant that everything was under control. Charles recalled his experience with a Consumer Service representative saying, “Francie had great confidence in her voice and listened to my problem. She followed through with the team she contacted and submitted the entire report to the school in time for the Monday deadline.” Thanks to the dedication of the Student Direct representatives, Charles’s application was reviewed for matriculation.

The nursing school accepted Charles Baker for the 2005-06 school year where he is now proud to be a student and still credits Verified Credentials for his success. To students who are required by schools’ requirements or laws to complete background checks, Charles offers this advice: “Get you documentation in on time! If you deal with Verified Credentials, their service is great! Their representatives go out of their way to make sure you know they care. I had complete faith when working with Verified Credentials.” For more information about Student Direct products and services and Verified Credentials advantages, please visit us on the Web at www.verifiedcredentials.com/studentdirect.

About Us
Student Direct by Verified Credentials, a distinguished leader in student background screening for schools and organizations, specializes in quality products and services that combine years of industry expertise and secure technology to create a streamlined, comprehensive screening solution. Since 1984, Verified Credentials has been offering a broad array of products and services to meet both large and small organizations’ background screening
needs. Verified Credentials is a premier provider of criminal history checks, academic records, professional licenses, employment verifications, FACIS database searches, Sex Offender Registry, adult and child abuse registry searches, social security trace reports and many other background screening products and services. As a National Association of Professional Background Screeners (NAPBS) founding member and a national Consumer Reporting Agency, Verified Credentials takes legal compliance with the Fair Credit
Reporting Act (FCRA), data accuracy and information security seriously, ensuring superior quality in background reports. With the customer’s needs at the forefront of its values, Verified Credentials also provides invaluable Client Services support that directly responds to Student Direct organizations’ and students’ questions, a primary benefit sustaining an unsurpassed customer retention rate. More information about Student Direct can be found at www.verifiedcredentials.com/studentdirect.