Customer Service At Its Finest

FOR IMMEDIATE RELEASE
Contact:
Rhonda Moret, President
(602) 230-0060
rhonda@tiekendesign.com

Customer Service At Its Finest
TMC Pacific Modelworks Saves The Day For Xinnix

PHOENIX – If 80 fighter jets were to crash at the same time, the tragedy would be enormous. However, if those jets were scale models, who would care? TMC Pacific Modelworks would. The Scottsdale, Arizona based company, which specializes in creating hand-crafted model replicas of aircraft, boats, and ships, recently shipped 200 F-15 models to Xinnix Inc., an Atlanta-based company which trains mortgage lenders. The executive vice president and co-founder of the company, who is also a former Air Force fighter pilot, was planning to award the top 200 mortgage originators with the models.

When the shipment arrived a few days before the awards ceremony, about 80 of the 200 planes were damaged. Since there was no time to haggle with the shipper about the damages, TMC Pacific Modelworks shifted gears and put its customer service into overdrive. Within hours, company employees were dispatched to Georgia, where they spent the next two days painstakingly repairing the models, which are each valued at over $350.

“While many companies would have told the customer that the situation was a mute one and that replacement planes would arrive at a later date, we choose to take a different approach,” said Graeme Warring, CEO of TMC Pacific Modelworks. “The only option was to get out there and fix the models on site, and that is exactly what we did. The client was ecstatic and is now a self-proclaimed customer for life.”

About TMC Pacific Modelworks:
Since its inception in 1988, TMC Pacific Modelworks, located in Scottsdale Arizona, has been producing he world’s finest handcrafted, museum-quality military, civilian and airline display models. The current product line consists of airplanes, helicopters, ships, boats, sailboats, space shuttles and the newly launched maritime line. With more than 1,000 different models from which to choose, the collection includes a selection of private aircraft and airlines, as well as models from the WWI, WWII, Korean, Vietnam, and Persian Gulf eras. High-level workmanship, combined with the inherent appeal of the airplanes, make these aero-sculptures true works of art—all aircraft and paint schemes were selected for historical significance and authenticity. For more information please call 800-950-9944 or visit the web site at http://www.warplanes.com.