COASTAL FEDERAL BANK SELECTS THE EDCOMM GROUP TO DELIVER TELLER AND PLATFORM SYSTEM SIMULATION TRAINING FOR FISERV VIP SYSTEM

August 30, 2006 (PRLEAP.COM) Business News
(NEW YORK, NY) – August 30, 2006

Coastal Federal Bank has selected The Edcomm Group to deliver customized Teller and Platform System Simulation Training on its Fiserv VIP System for its bank-wide training needs.

Achieving Teller Excellence and Achieving Platform Excellence are comprehensive eLearning training programs that teach the knowledge, skills and attitude that make tellers and platform personnel successful. These programs teach participants the tools necessary for careers in banking and provides them with both the skill and professionalism to excel.

Edcomm’s Teller and Platform Training programs with System Simulation Training (SST) allow students to learn at their own pace in a non-threatening, simulated environment that looks and feels like the real VIP system. By using Edcomm’s award-winning “Observe–Practice–Demonstrate” model, tellers and platform personnel are able to execute realistic transactions, and learn an assortment of tasks that are fundamental to fulfilling the requirements of today’s banking applications. The simulation program covers a series of real-world transactions including Check Cashing, Deposits, Teller Balancing, Account Opening and Customer Searches — ensuring that the teller and platform staff is fully prepared and up to speed, even before the system is fully ready to deploy.

For more information about programs like these, or to find out how The Edcomm Group can customize any training program, log onto www.bankersacademy.com.

Coastal Federal Bank was organized in 1954 by a group of Myrtle Beach Community Leaders who saw the need for a local banking institution where people could come for financial assistance in their efforts to build or buy a home.

The Edcomm Group has had the privilege of assisting many distinguished clients with business solutions in the form of classroom instruction, print publication, video production, online documentation, interactive web systems and multimedia programs. In addition to the development of customized programs,

The Edcomm Group offers many banking specific off-the-shelf products such as Teller Training and Compliance Training that have proven themselves effective in organizations around the world.

The Edcomm Group is a 19-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share — providing bottom-line results. The Edcomm Group (www.edcomm.com) (www.bankersacademy.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com