Plumbword Awarded ‘TRUSTED STORE’ Seal Of Approval

www.plumbworld.co.uk, the UK’s largest independent online plumbing & bathroom retailer have just scooped shopping.com’s ‘TRUSTED STORE’ seal of approval.


Shopping.com, an eBay company, pioneered online comparison shopping and today is one of the fastest growing shopping destinations on the Internet. With millions of products, thousands of merchants and millions of reviews from the Epinions community, Shopping.com empowers consumers to make informed choices and, as a result, drives much higher conversion to sale and value for merchants.
Shopping.com’s ‘Trusted Store’ seal is only awarded to merchants who:
• Consistently receive positive customer ratings and reviews
• Use Shopping.com surveys to solicit feedback directly from consumers.
• Provide accurate price, shipping, and availability information.
• Provide basic store information including store address.
• Must note when products are used or refurbished.
• Must be listed on Shopping.com for at least six months.
• Honor prices listed on their site without excuses.
• Resolve customer service complaints quickly and fairly.

With online retail companies likewww.plumbworld.co.uk, word of mouth is a very strong marketing tool. Many of us ‘spread the word’ on bad experiences rather than good it can be an uphill struggle to obtain positive accolades in this environment. Plumbworld have been a great success, not only in terms of growth but in the percentage of happy customers they retain and the positive ratings they have received from 3rd party shopping websites.

Managing Director of Plumbworld, Mr James Hickman stated: “I can’t tell you how pleased we are to receive the ‘Trusted Store’ seal. I always strive to give 100% customer satisfaction. This seal is yet another accolade that’s shows we are getting things right.”

Plumbworld have been trading online since 1999 and have grown from strength to strength. Listening to customers needs and acting on them is one of the many reasons for the success of this company according to James Hickman, MD. Plumbworld have also traded on eBay since 2004 where they have a positive feedback rating of 99.8%