STERLING FINANCIAL CHOOSES THE EDCOMM GROUP TO DELIVER BANKING COMPLIANCE, ELDER FINANCIAL ABUSE AND FISERV SYSTEM SIMULATIONS TRAINING

Sterling Financial has chosen The Edcomm Group to deliver comprehensive Teller System Simulation Training (SST) for their Fiserv teller system including Intelligent Enterprise Relationship Management Suite, Fiserv CBS Teller, Fiserv CBS Platform, and customized modules for Customer Handling. Sterling will also receive Edcomm’s Compliance and Elder Financial Abuse programs. Sterling also chose to implement Edcomm’s own LMS, Learning Link® for hosting and maintenance.

Edcomm’s Teller and Platform Training programs with System Simulation Training (SST) allow students to learn at their own pace in a non-threatening, simulated environment that looks and feels like the real Fiserv system. By using Edcomm’s award-winning “Observe-Practice-Demonstrate” model, tellers and platform personnel are able to execute realistic transactions, and learn an assortment of tasks that are fundamental to fulfilling the requirements of today’s banking applications. The simulation program covers a series of real-world transactions including Check Cashing, Deposits, Teller Balancing, Account Opening and Customer Searches — ensuring that the teller and platform staff is fully prepared and up to speed for conversion, even before the system is fully ready to deploy.

Focus on Compliance, a computer-based, distance-learning program, can be delivered via Internet, Intranet or CD-ROM. The program teaches banking compliance using easy-to-understand language in an interactive, self-paced format. Participants learn from their own perspective, with a curriculum customized to their position. Focus on Compliance covers: Bank Secrecy Act (BSA), Anti-Money Laundering (AML), USA PATRIOT Act, OFAC, Privacy, Reg P, Gramm-Leach Bliley Act, Right to Financial Privacy, Sarbanes-Oxley (SOX), Reg CC & Check 21, Reg D, Reg E, Reg Z, Truth in Lending, FCRA, FACT Act, HMDA, CRA, and Bank Bribery, among others. The program also includes a quick reference guide to all banking regulations, as well as a glossary of terms and a library of reference materials.

Focus on Elder Financial Abuse is a comprehensive eLearning program providing training on issues related to elder financial abuse. The course covers: defining elder financial abuse and the laws governing it, detecting the red flags of elder financial abuse, and reporting elder financial abuse properly. Focus on Elder Financial Abuse teaches employees in all bank departments how to identify elder abuse and how to protect both their customers and the bank, with accurate, compliant reporting.

Learning Link®, Edcomm’s full-featured learning management system has an open architecture that builds on industry-standard SCORM and AICC compliance, but adds features and capabilities far beyond any competing products. Learning Link® maintains a complete record of every learning and administrative activity and offers a wide variety of customizable, real-time reports available both onscreen and in CSV formats for download and integration into any HR system. Learning Link’s servers have been issued a SAS-70 attesting to the quality of their security, business continuity and performance.

For more information about programs like this, or to find out how The Edcomm Group can customize any training program, log onto www.bankersacademy.com.

Sterling Financial Trust Company is an affiliate of Sterling Financial Corporation, a diversified financial services company based in Lancaster, Pa. Sterling is committed to helping its clients reach their long and short-term financial goals. Sterling's account officers, on average, bring more than 25 years of experience to the asset management business. Subsidiaries include: Bainbridge Securities Inc., Bank of Hanover and Trust Company, Bank of Lancaster County, Bank of Lebanon County, Church Capital Management, Correspondent Services Group, Delaware Sterling Bank & Trust Company, Equipment Finance, First National Bank of North East, Lancaster Insurance Group, PennSterling Bank, Pennsylvania State Bank, Sterling Financial Settlement Services, StoudtAdvisors, and Town & Country Leasing.

The Edcomm Group has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, classroom instruction, multimedia production and online and print based documentation. In addition to the development of customized programs, The Edcomm Group offers many banking specific off-the-shelf products such as Teller Training and Compliance Training that have proven themselves effective in organizations around the world.

The Edcomm Group is a 19-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share — providing bottom-line results. The Edcomm Group (www.edcomm.com) (www.bankersacademy.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com