24-7 INtouch Celebrates another Triumph after Winning ATSI’s Award of Excellence for the Third Consecutive Year
July 12, 2006 (PRLEAP.COM) Business News
Toronto, Ontario. July 12th, 2006 - 2006 is the year of SILVER, as 24-7 INtouch wins ATSI’s 2006 Award of Excellence for the third straight year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services.“Award winning services” is not just a tag line used by 24-7 INtouch, but a statement reflecting the company’s growing success and proven achievements. The company’s dedication, hard work, technological prowess and highly skilled team continue to earn the call center esteemed awards and accolades within the industry. Every year ATSI honors a select group of leaders in the call center industry with the prestigious Excellence Award. For an intense period of 6 months, ATSI’s trusted panel of judges tests companies’ call-handling skills such as courtesy, response time, accuracy and overall service to their clients. Only those good enough to score 80% or better in all categories are awarded. Again, like twice before, 24-7 INtouch has made the cut.
According to ATSI President, Lori Jenkins, "Participating in and earning the Award of Excellence is one of the highest achievements in our industry. It is a true testament in striving to go above and beyond to deliver excellence in customer service.”
Greg Fettes, President and CEO of 24-7 INtouch agrees. “In 2005 we were quite pleased to win the ATSI Award of Excellence for the second year running. Today, I couldn’t express to you how proud I feel. Winning this award a third time in a row clearly highlights our commitment to our clients and our ambition within the industry. We strive to provide the best quality service and refuse to settle for less. Our record of success keeps improving by the year and winning the ATSI Award of Excellence is a strong indicator of that,” states Fettes.
Now a three-time winner 24-7 INtouch has earned the Silver Award for three consecutive years of excellent service. ATSI extends its congratulations to the staff of 24-7 INtouch on their proven quality service to their customers.
About 24-7 INtouch
24-7 INtouch (www.24-7intouch.com) is a multi-channel call center outsourcing company that provides practical and affordable customer relationship management solutions across various industries. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, 24-7 INtouch is dedicated to helping clients increase their sales and strengthen their customer service. Currently, the company’s primary products are the outsourcing of inbound call center services and live online customer support solutions such as Live Web Chat.
About ATSI
The Association of TeleServices International (www.atsi.org) was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and Internet services among others.