eGain announces expansion into Continental Europe

SLOUGH, UK : eGain Communications (OTC: EGAN.OB) today announced plans to increase its European presence by opening a new office in Amsterdam, Holland.

The eGain team in Amsterdam will focus on developing the business across Northern and Central Continental Europe, and also provide local support and professional services to customers across the region from this base.

"We are involved in a growing number of high-value customer projects with the added complexity of multi-country and multi-continent deployment. Our office in Amsterdam will enable us to bring the cost advantages of eGain's proven global operating model to our clients," comments Andrew Mennie, eGain Europe's Vice President and General Manager.

This operation will complement the company's European headquarters in Slough, UK, and help fulfill the growing need for multichannel customer service solutions for enterprise clients in Europe. eGain already has a long list of blue-chip clients in the UK and continental Europe, including ABN AMRO, Vodafone, HMV, RDW, Barclays, TRW and Virgin Mobile.

Mennie continues: "eGain has delivered many high profile projects to customers in the Benelux region and established effective business partners. Opening a new local office in Holland is a strong demonstration of our continuing commitment to the continental European market."

"We chose Holland as a strategic Northern European hub to expand further into Europe due to its broad and deep pool of highly skilled, multi-lingual staff," concludes Mennie.

In addition, eGain have recruited a Senior Marketing Manager for EMEA from Holland, who will be based in the UK office. eGain have plans to expand their team further still over the coming six months.


About eGain
eGain (OTC: EGAN.OB) is a leading provider of customer service and contact centre software for in-house or on-demand deployment. Trusted by prominent enterprises and growing mid-sized companies worldwide, eGain has been helping organisations achieve and sustain customer service excellence for more than a decade. Twenty-four of the fifty largest global companies rely on eGain to transform their traditional call centres, help desks and Web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact centre performance.

eGain Service™ 7, the company's software suite, includes integrated, best-in-class applications for Web self-service, e-mail management, knowledge management, live Web collaboration through chat and co browsing, automation of fax and paper-based service interactions, case management and service fulfillment. These robust applications are built on the eGain Service Management Platform™ (eGain SMP™), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact centre management and certified out-of-the-box integrations with leading call centre, content and business systems.

eGain OnDemand™, the industry's first-ever on-demand eService software, is a proven, robust and scalable solution that has been used by companies of all sizes to rapidly build customer interaction hubs for over eight years.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 850 customers worldwide. To learn more about eGain, visit http://www.eGain.com or call the company's offices: London: +44 (0) 1753 464646; Dublin: +353 1 8472290; United States: +1 888 603 4246 ext. 9.

eGain media contact:
Jamie Abayan
Tel: 650-230-7528
Email: pr@egain.com