UKLI Chorus Direct coming up with new international contracts

By employing UKLI work ethics and ethos, Chorus Direct has transformed itself from a run of the mill Glasgow based call centre with low staff retention into an office where the staff are proud to work. This has been made apparent, first and foremost, by the decline in staff turnover from over 25% to below 9%. For a call centre, where the average retention is over 30%, this is remarkable. When Chorus Direct was operated under previous ownership, substantial annual losses were recorded. With new international contracts being brought to the table, Chorus Direct is now creating a name for itself in the market.

Most recently, Chorus Direct has completed on a large international contract with Kenyon – Worldwide Disaster Management. Kenyon is a full service disaster management company with international offices which has, since 1929, provided specialist mass fatality expertise at scores of incidents around the world. For example, in 2005 Kenyon deployed considerable personnel and equipment resources to Thailand for tsunami relief on behalf of the Australian government, to Greece and Cyprus to assist recovery efforts following an air crash and also provided body recovery expertise to the Governor of Louisiana following Hurricane Katrina. Chorus Direct, when required, will provide telephone support for the friends and families of victims of global disasters – a project which provides UKLI Group’s affiliated companies with a humanitarian angle.