Xceed Contact Center Sponsors the upcoming Offshore Customer Management (OCM) International Conference in Cairo, Egypt

Xceed Contact Center Sponsors the upcoming Offshore Customer Management (OCM) International Conference in Cairo, Egypt

June 3, 2006 - Xceed Contact Center is one of the Platinum Sponsors for the upcoming Offshore Customer Management (OCM) International Conference on June 5th through the 7th at the JW Marriott Hotel. This conference is targeted towards global outsourcing for contact centers and BPO decision makers around the world. This conference, the fifth in a series which investigates and monitors global offshoring trends, will scrutinize Africa and the Middle East’s true potential. It remains the only conference to offer delegates the opportunity to visit contact center and BPO operations first hand and to experience the reality of offshore service provisioning in Egypt. Xceed will be hosting a tour of its facility on June 7th to conference attendees from the conference grounds at the JW Marriott to The Smart Village.

Xceed will also be hosting a VIP Reception the first day of the conference to its special guests. This conference is the ideal opportunity to investigate one of the world’s fastest growing offshore regions – Africa and the Middle East. Egypt has already successfully attracted major players including BMW, Microsoft and General Motors. Beyond Egypt and the host region, the conference entails a combination of high profile case studies, expert speakers, investigative workshops and open roundtables that intent to provide its attendees with insight to the whole world of offshore, with international delegations expected from more than ten countries across three continents.

The conference agenda is designed to meet the needs of experienced offshore users, providing them with a long term view of offshore sourcing and helping them to define the strategies and approaches needed to accelerate the international restructuring of their service operations. At the same time, it has much to offer those who are new to the offshoring industry.

Egypt is already rising as a key offshoring competitor internationally. Global management consulting firm AT Kearney has recently ranked Egypt in the 12th position worldwide in terms of top offshore outsourcing destinations in its Annual Global Services Location Index. In addition, business intelligence company Datamonitor forecasts that Egypt's share of the offshore call centre market will experience a 50 per cent compound annual growth rate till the year 2009.
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About Xceed Contact Center:
Xceed Contact Center is one of the largest contact centers in Africa and the Middle East with a capacity of 1,200 seats. Xceed provides business process outsourcing services to commercial and government clients, including a number of offshore Fortune Global 500 companies around the world like Microsoft, Oracle , General Motors, and many more. It currently manages programs for clients covering more than 12 countries in 9 different languages. Xceed Contact Center is the first and only COPC 2000 certified contact centre in Africa, Middle East, and Southern Europe.

For more information, please contact:
About Xceed Contact Center:
• www.xceedcc.com
• Mayi El-Maddah, Marketing Communication Manager, Xceed Contact Center | mayi.elmaddah@xceedcc.com | 00-202-776-3012 - 0102221448