Refund Recovery Executive Advises All UPS, FedEx, DHL Customers to Read Their Contract

(Grayslake, IL, January 19, 2005) "Customers of UPS, Federal Express and DHL may not be entitled to refunds for service failures due to a typical contractual oversight,'� says Pagoda Enterprizes, Inc. Founder and Chief Operating Officer, Thomas Stahler.

A current trend in the parcel delivery industry is including a "slack on track'� clause that prohibits contracted customers to track, trace and collect refunds from the big three courier companies. "It mainly effects national accounts,'� observed Mr. Stahler, "but we are beginning to see these clauses with mid-sized shippers too.'� Regardless of the level of inconvenience, no refund may ever be collected.

According to Stahler, a former DHL account manager, in some cases, additional discounts will be offered to forfeit the right to track. In an industry that consistently averages 6-7% late deliveries, the incentive must match the risk. "If the discount is greater than five percent for Federal or UPS, it is a great deal, but usually we see one to two percent incentives. The juice should always be worth the squeeze.'� The clause itself is a negotiable part of the contract and can be removed entirely previous to an agreement.

Mr. Stahler's advice to shippers is simple: "Read your contract. Understand and ask your account manager questions. Caveat Emptor.'� Collecting refunds is a difficult and time-consuming process that requires technology, man-hours, and patience. "Consulting with a refund recovery specialist like Pagoda can benefit a shipper with risk-free cost savings with a minimal time investment.'� In consultations with large and respected corporations, Mr. Stahler was shocked at how many transportation and purchasing mangers miss this particular clause. "They are really embarrassed when they are intrigued by our recovery product, but cannot use it because of not paying attention.'�

Because of the highly competitive nature of the express parcel industry, Stahler claims high-volume shippers are in the driver's seat, "they are all offering a similar service and due to their efforts, the world continues to shrink''they want an need your business. Fearing your relationship with them is detrimental to your pocketbook.'�

Pagoda Enterprizes, Inc. is a Refund Recovery company that offers its Courier Watchdog Serviceâ„¢ to customers of the express parcel industry. Formed in 2003, it has saved hundreds of thousands of dollars for its confidential customer base. "In one case, we are saving a customer $60,000 on every $Million in shipping spend''after our finder's fee,'� said Mr. Stahler.