BANKFINANCIAL SELECTS THE EDCOMM GROUP TO DELIVER CUSTOMER SERVICE TRAINING TO PLATFORM STAFF (NEW YORK, NY) - January 26, 2005

BankFinancial has selected The Edcomm Group to deliver a customer service training program to its platform employees.

The program, Serving Your Customer, is an interactive and participative two-day session covering all aspects of customer service training from building positive working relationships, to dealing with interpersonal and organizational conflict. It is made up of discussions, models, exercises and group activities that present all aspects of customer service in the Banking Industry. Participants learn customer service skills and techniques of effective communication as well as strategies for anticipating and satisfying the needs of their customers. The program brings confidence and professionalism to personnel in ways that will immediately improve the Customer Experience and benefit the organization as a whole.

BankFinancial is one of the top financial institutions in Illinois with over $1.5 billion in assets and 16 branch locations in Chicago, Illinois and its suburbs. In addition, BankFinancial is a leading resource for personal and business online banking allowing customers to manage their accounts online.

The Edcomm Group has had the privilege of assisting many distinguished clients with business solutions in the form of classroom instruction, print publication, video production, online documentation, interactive web systems and multimedia programs. In addition to the development of customized programs, The Edcomm Group offers many industry specific off-the-shelf products that have proven themselves effective in organizations around the world.

The Edcomm Group is an 18-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group (www.edcomm.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

For more information, please contact:

Linda Eagle
President, The Edcomm Group
1-888-4EDCOMM
linda.eagle@edcomm.com

Lauren Tosti
Public Relations, The Edcomm Group
1-888-4EDCOMM
lauren.tosti@edcomm.com