ReSoft releases a New White Paper: "Measuring Messaging Services Quality from an End-User Perspective".

The paper addresses the importance of measuring the quality of service a user is experiencing in their interaction with the messaging system for activities such as sending e-mail, accessing a calendar and running directory requests and how the OmniAnalyser solution, using robotic simulation of user-access, can capture and report on these items. Such automated testing needs to be accomplished from internal and external locations to determine whether a potential bottleneck is on the server side or on the network between end-users and their respective data center.

ReSoft International has partnered with Hypersoft GmbH, developer of the OmniAnalyser solution, to publish this new paper.

The paper is designed to assist organizations running Lotus Notes, Microsoft Exchange and SMTP email systems in understanding how to measure the key User Interactions with the Messaging Systems, including:

- Logon to mailbox
- Change a viewed folder
- Send a message with attachment
- Reply to a message with attachment
- Open a message
- Create a calendar appointment

A free copy of the paper, "Measuring Messaging Services Quality from an End-User Perspective" can be requested from www.re-soft.com/measure for a limited time (registration required).

About ReSoft International
ReSoft International is an independent integrator and reseller of best-of-breed software technologies that address Email & Instant-Messaging Security, Regulatory Compliance and Storage Relief. ReSoft has, for over 11 years, acted as a trusted advisor to hundreds of organizations, applying these Email & IM Security tools to reduce liability risks.

About Hypersoft
Hypersoft products deliver the most complete information on quality, usage, and operation for enterprise infrastructure and application services. Hypersoft pioneered integrated end-to-end analysis of transaction-based services and designed industry’s most powerful cross-platform enterprise metric solution.