Picis implements ClearPeaks’ FastTrack BI™ for Siebel CRM 'Real-time analysis for better customer insight'

Picis, the leading worldwide provider of information systems for surgery, emergency department and intensive care units across the hospital enterprise, recently implemented ClearPeaks’ FastTrack Business Intelligence (BI) for Siebel Customer Relationship Management (CRM). FastTrack BI is a comprehensive end-user reporting environment based on the Business Objects platform, which allows Picis to easily tap into the wealth of customer information stored in their CRM system from Siebel.

“We have recently implemented a best-of-class CRM system allowing us to track all customer interactions with the objective to better serve our customers with an even more focused approach,” says Kevin Pettet, executive vice president of client operations, Picis. “With ClearPeaks’ FastTrack BI solution we are now able to better analyze our data, segment our customers, measure the ROI of our marketing initiatives and provide an automated and rolled-up sales forecast. This capability will allow us to be more competitive, offer better service to our customers and provide a faster response to changing market conditions.”

By providing FastTrack BI for Siebel CRM, ClearPeaks enables its customers to effortlessly extract the vital information contained in their CRM systems by using a ClearPeaks developed Business Objects Universe. FastTrack BI is easy to deploy, flexible, user-friendly and allows business users to report and analyze Siebel Systems CRM data in a language they can easily understand in real-time and without the need for a costly data warehouse.

“CRM systems are a source of fertile information but unfortunately, this dimension of CRM systems is overlooked in most companies - as a consequence, this key competitive advantage and business benefit is lost,” says Marc Haberland, co-founder and partner, ClearPeaks. “Picis stands out from other companies by investing in a comprehensive business intelligence solution that will provide immediate benefits to the decision makers and executives throughout their enterprise.”

About ClearPeaks
ClearPeaks is a business intelligence consulting, training, and software company. ClearPeaks specializes in converting business information from CRM/ERP systems into business intelligence for day-to-day and long-term strategic decision making. ClearPeaks provides its customers with the knowledge and tools needed to maximize the value of every customer interaction and drive superior corporate performance throughout their organization.
ClearPeaks is headquartered in Barcelona, Spain. More information is available at www.clearpeaks.com.

About Picis
Picis is the leading, worldwide provider of information systems that deliver proven best-in-cluster patient care transformation for the highest-acuity care areas of the hospital. Headquartered in Wakefield, Massachusetts, Picis has installed systems in more than 900 hospital worldwide, automating more surgical procedures, emergency visits and intensive care stays than any other company in the world. Picis has received numerous awards, including those from Microsoft, Ernst & Young, HCIT Research, Healthcare Informatics and Frost and Sullivan. Picis was recently named to both the Deloitte & Touche Fast 500 and the Inc. Magazine 500 lists (105th overall) of the fastest growing private companies in the U.S. More information is available at www.picis.com.

Contact:
Anoek Aukema
+34 93 272 4390
anoek.aukema@clearpeaks.com