Efficient Customer Service: BKK Hoesch uses ICW CareManager for DMP Management

Walldorf/Dortmund, April 12, 2006 – The BKK Hoesch insurance company will implement its new disease management program (DMP) for asthma patients with the ICW CareManager by InterComponentWare AG. With this new software solution, BKK employees can win over patients for the DMP program and subsequently provide them with optimum care. This ensures the efficient and customer-oriented processing of the programs for patients suffering from chronic diseases.

The ICW CareManager provides a clear structure for the introduction and maintenance of DMP programs: the tool provides the current status of the performed DMP measures at a glance together with the entire communication history for all registered patients. Automatic test processes will inform the service employees about administrative or medical peculiarities in due time. For example, if the documentation of an intended doctor's visit is missing or a patient did not attend one of the necessary trainings, this is pointed out automatically by the ICW CareManager to the employees, who can then check this with the patient or the physician in charge (reminding). With such a rule-based evaluation of the DMP data, it is possible to provide optimum service to a larger number of insured patients with fewer employees. Patient compliance increases, the risk of unnecessary secondary diseases or complications is reduced, and less patients have to be excluded from the DMP.

René Thiemann, Head of Controlling at BKK Hoesch: "The new disease management program BKK Med Plus Asthma will support the optimum management of this chronic disease as of the fall of 2006 and therefore contributes to increasing the quality of life of patients suffering from asthma. We therefore expect a great deal of interest on behalf of the persons insured with our company, just like with our other programs. In order to service the future participants in the new DMP program efficiently and personally, we have selected the ICW CareManager after intense market research."


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Thorsten Kellermann, DMP Project Manager at BKK Hoesch, emphasizes: "With the ICW CareManager, we can structure the workflows of our DMP program and will also gain more time to care for the people insured with our company thanks to the efficient support tools."

ICW CEO Peter Reuschel adds: "With ICW's CareManager, whose development was also made possible thanks to the long-standing experience of 4sigma GmbH, BKK Hoesch opted for an expandable platform and innovative care management. Due to the possible integration of the personal health record LifeSensor with its wireless interfaces to medical homecare devices, we have now created the possibility to perform efficient remote medical service and intense case management."