PINK ELEPHANT BECOMES THE FIRST GLOBALLY ACCREDITED PROVIDER OF SERVICE DESK, INCIDENT AND PROBLEM MANAGEMENT COURSE

The Netherlands-based Examination Institute for Information Science (EXIN) awarded the accreditation, which is intended to guarantee and promote the quality of ITIL training institutes. EXIN is one of two independent examination bodies responsible for managing the ITIL certification program.

Last year, EXIN designated Pink Elephant as the first globally accredited organisation to deliver ITIL Practitioner: Service Desk, Incident and Problem Management. The primary goal of the clustered course offerings is to enable IT professionals to gain a more in-depth view of how specific groups of highly interdependent processes should work together. Pink Elephant was the first in the industry to introduce specialised, role-based certification courses.

“Pink Elephant has a longstanding relationship with EXIN and is already accredited to provide training for the full ITIL certification program,” says David Ratcliffe, Pink Elephant President. “We’re thrilled to add this new distinction to our growing list of ‘firsts’ as the global leader in IT management best practices.”

The 2006 Asian public schedule dates for ITIL Practitioner: Service Desk, Incident and Problem Management are as follows:
June 12-16, Kuala Lumpur
August 28-September 1, Singapore

ITIL Practitioner: Service Desk, Incident and Problem Management is appropriate for IT managers, supervisors, team leaders, network managers, website managers, application developers, system managers and all Service Desk staff who already possess the Foundation Certificate In Service Management, attainable through Pink Elephant’s ITIL IT Service Management Essentials course.

For more information on ITIL Practitioner: Service Desk, Incident and Problem Management or any other ITIL certification courses available through Pink Elephant, please contact us at Singapore: (65) 6734 2744 / Malaysia: (603) 2039 4365 / Hong Kong: 1 800 96 8197.



About Pink Elephant
Pink Elephant is the world leader in IT management best practices, offering solutions to public and private businesses globally, and many listed in the Fortune 500. The company specialises in improving the quality of IT services through the application of recognised frameworks, including the Information Technology Infrastructure Library (ITIL). For more information, please visit www.pinkelephant.com.

ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the US Patent and Trademark Office.

For more information or to arrange an interview, please contact:

Chang Ai Ling (Irene)
Assistant Manager, Marketing & Events
Pink Elephant
Telephone: (65) 6734 2744
E-mail: a.chang@pinkelephant.com