Sivox Selects Consonus for "World Class" Managed Service Internet Hosting

April 07, 2006 (PRLEAP.COM) Business News
SALT LAKE CITY – April 7, 2006 – SIVOX, a leading provider of interactive contact simulations for new hire training and continuous coaching, has announced that they have chosen Consonus, a provider of AllWaysOn Tier 4 Data Centers and Business Continuity services to co-locate their Managed Internet Services.

SIVOX evaluated several Tier 4 facilities and found that only Consonus had the high availability network and fully redundant power infrastructure required to ensure 100 percent uptime and solid SLA’s to their clients. SIVOX found a leading provider in Consonus who designed and built their facilities with seismic protection to operate under an earthquake of up to 7.5 on the Richter scale.

Consonus’ superior infrastructure and excellent customer satisfaction ratings from Fortune 500 clients provide critical systems protection in a natural and manmade disaster. The SIVOX and Consonus partnership strengthens system delivery and support to each of their clients. By utilizing a scalable menu of managed services focused on business continuance, disaster mitigation and operational efficiency, their customers benefit from a solution that is reliable, trustworthy, and engineered specifically with the needs of your company in mind.

SIVOX RealCall™ has been offering a managed service hosted Internet solution since 2004, allowing companies to spread the cost of ownership over a period of years. “Most contact center operations require 24/7 support,” said Wade Baker, CEO of SIVOX. “Now SIVOX customers will have a ‘world class’ combination of security, best practices, disaster-proof data centers and technology systems. Consonus will ensure that are customers’ critical business information and computer systems are managed, protected, and up and running - 100% of the time.”

About Consonus
Consonus is a provider of AllWaysOn Data Center Facilities, Business Continuity and IT managed services for organizations with a critical need for 100 percent uptime. Consonus protects systems and data for customers ranging in size from small businesses to Fortune 100 companies. For more information contact: Consonus, Inc. at http://www.consonus.com.

About SIVOX
SIVOX is the leading provider of employee performance applications used as agent lifecycle support tools for the hiring, training, coaching and certification of quality assurance and operational best practices. SIVOX Agent Performance Suite users have seen a dramatic improvement in the efficiency and effectiveness with which their agents handle actual calls, resulting in investment paybacks of less than 3 months and a 3-year ROI of 10 to 25 times their investment. The flagship product, SIVOX RealCall lets agents learn by doing, combining a speech-recognition engine that provides real-time coaching and feedback with simulated data entry screens. Currently SIVOX RealCall is in use at over 80 customer call centers employing 125,000 customer contact agents. For more information contact: Sivox Technologies, Inc. at http://www.sivox.com.

CONTACT:
Kelly Sawyer, Consonus, Inc., 801-617-2989, ksawyer@consonus.com or
Bob Ingersoll, Sivox Technologies Inc., 866-263-6319 x350, bingersoll@sivox.com or
Russell Page, Politis Communications, 801-523-3730(w)/801-787-8435(c), rpage@politis.com or
David Politis, Politis Communications, 801-523-3730(w)/801-556-8184(c), dpolitis@politis.com